Technology Systems Specialist - Mississippi Bend AEA - Clinton county

Full-time, year round position. Work will be in the Mississippi Bend AEA service area, Clinton county.
 Job Summary:

Provides direct technical support and assistance to AEA clients and staff with software, hardware and equipment that is supported by the AEA Technology Services.  Provides advance support to technology technician staff and enhanced technology services and leadership.

Qualifications:

1. Two year computer technician degree and four years of experience in technology support or, alternatively, six years of experience in technology support.
2. Proficiency with Agency and client technologies in current use.

3. Current valid driver's license.

    

Essential Functions:

1. Builds and deploys images and configurations for Agency and client devices.
2. Configures and completes update processes for Agency and client systems and devices.
3. Supports device management systems, directory services and email systems.
4. Provides first-level network support.
5. Works with assigned districts on technology planning, scheduling and ordering.
6. Provides day-to-day oversight of assigned district(s) technology work.
7. Provides direct technology support for Agency and client staff and students.
8. Provides advanced support to technology technician staff.
9. Provides support on Agency phone, security and access systems.
10. Keeps current with technology trends and changes in computer operating systems and use of personal computing devices in order to maintain troubleshooting skills and identify potential system improvements.
11. District support additionally includes:
    1. Procurement of hardware, software and technology supplies for the district.
    2. Attendance as requested at district meetings.
    3. Input to district leads and assistance with life cycle management.
    4. Vendor relationship support.
12. Works collaboratively with other technology staff to assure all support service needs are resolved in a client-focused and timely manner.

Additional Responsibilities:

1. Develops and maintains proper and adequate records and documentation in accordance with Agency policies and procedures.
2. Provides technical support to the Agency conference center as needed.
3. Participates in projects, committees or activities to support the mission and goals of the program and Agency.
4. Participates in staff development and learning opportunities to enhance job skills and knowledge.
5. Performs other duties as assigned. 

Knowledge, Skills and Abilities:

1. Ability to communicate effectively and maintain effective working relationships.
2. Ability to function effectively as a team member and work collaboratively or independently as appropriate.
3. Ability to plan and work with minimal supervision.
4. Working knowledge and demonstrated ability with installing, maintaining and troubleshooting Agency-supported computer software and hardware.
5. Ability to apply technical knowledge for problem solving.
6. A basic understanding of local area networking and security.
7. Ability to prioritize and coordinate multiple tasks.
8. Ability to convey a positive and professional image to staff and public.
9. Ability and willingness to be flexible and respond to the changing needs and multiple priorities of clients and the Agency.
10. Ability to read and interpret documents, write reports and correspondence, and apply appropriate mathematical concepts to support program activities.
11. Ability to use and integrate technology appropriately in daily work which includes, but is not limited to, efficient operation of telephone and voice mail systems and application of computer skills to effectively use e-mail, internet and Agency-supported applications.

Physical Requirements:

1. Ability to travel between schools/sites served.
2. Ability to lift and carry 50 pounds for frequent transportation of materials/equipment.
3. Sufficient manual dexterity to be able to operate all equipment needed to complete job responsibilities.

4. Normal, routine levels of activity related to bending, climbing, hearing, reaching, sitting, standing, pushing, vision and walking and may also involve above average levels of activity at times that cannot always be anticipated.