What are the responsibilities and job description for the Training Coordinator position at Grant Associates?
Training Coordinator (ITA Coordinator)
#GA2026
Who We Are
Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training, and fun activities! We provide: Competitive wages for high performance • 11 Paid Holidays • PTO • Tuition reimbursement • Guided Professional Development Plans • Summer Fridays • Weekly Wellness Sessions • Medical/Vision/ Dental • Employer Paid Life Insurance • Employer 401k Contributions • Employee Referral Bonus • Employee Assistance Programs •Company Picnics • Volunteer Experiences • Access to Free Financial Counseling
Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training, and fun activities! We provide: Competitive wages for high performance • 11 Paid Holidays • PTO • Tuition reimbursement • Guided Professional Development Plans • Summer Fridays • Weekly Wellness Sessions • Medical/Vision/ Dental • Employer Paid Life Insurance • Employer 401k Contributions • Employee Referral Bonus • Employee Assistance Programs •Company Picnics • Volunteer Experiences • Access to Free Financial Counseling
Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.
Job Description:
The Training Coordinator is responsible for leading administering and managing Work-Based Learning accounts that include Individual Training Accounts (ITAs), Apprenticeships, Paid Work Experience under workforce development programs (e.g., WIOA). This role ensures eligible participants receive funding for training programs aligned with in-demand occupations, while maintaining compliance with federal, state, and local policies. The individual is the coordinator overseeing the individual throughout the training lifecycle.
Key Responsibilities:
- Explain, complete, and update ITA agreements with training providers
- Review invoices from providers for accuracy before processing for payments
- Upload documentation such as licenses etc. into the State’s system
- Provide quality analysis to ensure participants' cases meet criteria for reimbursement
- Host quarterly meetings with providers to ensure an understanding of local policies as it relates to the reimbursement process
- Assist with processing supportive services including reviewing supportive services forms, contacting client to verify addresses (if needed), creating vouchers, ordering items and verifying receipt
- Explain the assessment and other service processes to customers; provide written materials about the program and its services, answer questions and explain program benefits
- Assist with generation of reports, including data gathering via the computer system, printed reports, or other available information
- Conduct additional customer outreach (training providers) to ensure engagement throughout the service participation processes
- Maintain records related to the assessment and service processes in support of assessment and service delivery staff (scan documents, record activities in the management information systems of record)
- Ensure customer files are complete and that all documents are appropriately signed off
- Maintain shared drive for the project
- Duties may vary depending on programmatic areas of assignment
- Other duties as assigned
Qualifications:
- Bachelor’s degree preferred or equivalent combination of education and experience
- Four years direct customer service experience preferred
- Experience in a fast-paced, team environment that is performance driven
- Excellent organizational skills and strong attention to detail
- Ability to use various electronic systems to carry out duties and responsibilities
Additional Skills and Attributes:
- Strategic thinking; ability to operationalize department workflows in a fast paced environment
- Ability to gather and synthesize information from a wide variety of people and sources.
- Proficiency in Microsoft Office with advanced knowledge of Excel required (pivot tables and report building, etc.). Experience using AI tools like ChatGPT, and Copilot
About Us
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.
- Grant Associates in an Equal Opportunity Employer
Benefits:
401K Plan, Health Insurance