What are the responsibilities and job description for the Scheduler (In Office) position at Granite VNA, Inc.?
Description
At Granite VNA, we believe care is about helping patients return to the life they want to live. As New Hampshire’s largest home health and hospice provider, we deliver compassionate, meaningful care that makes a lasting difference for patients and families every day.
We are currently seeking a highly organized, detail-oriented Scheduler to join our dedicated team. If you thrive in a fast-paced environment, enjoy solving problems, and excel at coordinating people and schedules while delivering exceptional customer service, we’d love to hear from you.
Position Summary
The Scheduler is responsible for coordinating and scheduling daily assignments for field staff to ensure efficient patient care coverage and smooth operations across the organization.
This role requires strong communication skills, critical thinking, adaptability, and the ability to manage multiple priorities while supporting both staff and patients with professionalism and compassion.
Key Responsibilities
- Review and process new service orders, ensuring visits are labeled and assigned within 24 hours
- Coordinate scheduling for new admissions following established procedures
- Monitor visit frequencies and certification periods to ensure accurate scheduling and problem resolution
- Assign open visits based on staff availability, qualifications, and geographic coverage
- Manage schedule changes caused by unscheduled absences, cancellations, or rescheduling needs
- Communicate schedule updates promptly with staff and patients using designated communication systems
- Document communication outcomes and scheduling changes accurately in the system
- Reassign canceled or uncompleted visits to maintain continuity of care
- Monitor open service orders throughout the day and assign visits according to patient needs and order requirements
- Coordinate client coverage plans during planned staff absences
- Escalate employee or patient concerns to the appropriate manager
- Communicate unresolved scheduling issues and open visits daily for triage and follow-up
- Participate in evening, weekend, and holiday on-call scheduling coverage as needed
- Support additional scheduling and operational needs across the agency
What You Bring
- Exceptional organizational and time-management skills
- Ability to multitask and prioritize effectively in a high-volume environment
- Strong communication and customer service skills
- Calm, professional demeanor under pressure
- Team-oriented mindset with the ability to adapt to changing priorities
- Attention to detail and commitment to accuracy
- Ability to build positive relationships with staff, patients, and leadership
Why Join Granite VNA?
- Supportive leadership that leads with compassion and integrity
- Meaningful work that directly impacts patients and families
- Collaborative, knowledgeable, and supportive team environment
- Competitive compensation and comprehensive benefits
- Mileage reimbursement
- Professional development and career growth opportunities
- Monday–Friday schedule promoting work-life balance
- A culture focused on safety, respect, and employee well-being
At Granite VNA, we care for our employees the same way we care for our patients—by fostering a safe, respectful, and supportive workplace. Team members receive ongoing safety and preparedness training, including AVADE Training for field staff and Armed Intruder Training for non-field roles.
Schedule
- Monday–Friday 8:00 a.m. – 4:30 p.m.
- Occasional weekend, evening, or holiday coverage may be required
Make a Difference Every Day
If you are looking for a rewarding opportunity where your organizational skills and compassion can help support exceptional patient care, we encourage you to apply and become part of the Granite VNA team.
Requirements
- High School diploma
- Computer competency including data entry skills with a high rate of accuracy
Salary : $21 - $24