What are the responsibilities and job description for the Front Office Staff I position at Granite State Physical Therapy PLLC?
Description:Front Office Staff serves as the primary patient-facing representative of Granite State Physical Therapy. This role is responsible for greeting patients, scheduling appointments, answering phones, collecting co-pays, maintaining medical records, and supporting daily clinic operations. Core ResponsibilitiesPatient Experience & Front Desk OperationsGreet patients in a warm, friendly, and professional mannerAssist with check-in, scheduling, and co-pay collectionExplain clinic forms, policies, and insurance requirementsEnsure all required paperwork is completed accuratelyTrack referrals and insurance questions to minimize patient frustrationScheduling & Phone ManagementMonitor referrals and schedule evaluations promptlyFollow up on incomplete scheduling requestsAccurately schedule appointments and provide visit instructionsTrack no-shows and cancellations and assist with reschedulingAnswer phones using professional greeting standardsDocument messages clearly and accuratelyRecords, Documentation & FaxingScan and file intake paperworkVerify evaluations and progress notes are sentSend and receive faxes and secure messagesMaintain accurate patient chartsFinancial Front Desk DutiesCollect co-pays and patient paymentsPost payments accurately in PromptMaintain cash box balancesPrepare deposits as assignedOffice OperationsDistribute mailMaintain office cleanlinessAssist with supply inventoryTraining & DevelopmentParticipate in cross-training for Revenue Cycle Management (RCM) functionsDemonstrate competency in insurance authorizations, billing workflows, and documentation standards Benefits:Medical and Dental insuranceIRA (Simple and Roth) Retirement plan with company matchGenerous PTO Policy7 paid holidaysEmployer covered Short-term, Long-term, and AD&D insuranceRequirements:QUALIFICATIONS:High School Diploma or equivalent with background and skill set consistent with general business operations to include schedule management, insurance billing, billing procedures, business compliance management, customer service, supply management, data management and analysis and general office management skills.HIPAA STATUS:Has been determined as eligible for access to use and disclose PHI & EPHI based on work duties and responsibilities in compliance with ‘minimal necessary’ standardsClick on the Apply button to complete our online application and upload your résumé and cover letter. We look forward to reviewing your application! Granite State Physical Therapy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.In addition to federal law requirements, Granite State Physical Therapy complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Granite State Physical Therapy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Salary : $15 - $19