What are the responsibilities and job description for the Inside Sales Representative position at Granger?
ACCOUNTABILITIES include the following:
Customer Relationship Management & Retention
-
Manage customer relationships to retain and grow sales revenue
-
Work with existing customers to sustain relationships and build a long-term, loyal book of business through exceptional service
-
Drive customer retention by addressing concerns, resolving issues and preventing service cancellations
-
Recognize and transition opportunities appropriately to the outside sales team
-
Communicate with professionalism, positivity and respect in all interactions
Sales Generation & New Business Development
- Utilize cold calling, relationship-building, contract negotiation, consultative selling and customer service techniques to gain new customers
- Take incoming calls for new service opportunities and view each call as a chance to grow the Granger customer base
- Follow up on previous unsuccessful sales calls to re-engage potential customers
- Close sales by applying negotiation and consultative selling techniques to identify customer needs and deliver solutions aligned with their goals
Sales Goals, Tracking & Performance
- Achieve communicated monthly and yearly sales goals
- Remain accountable to sales targets as outlined by the supervisor, supported by CRM tracking for assigned lists or book of work
- Use the CRM system to track activity, update sales goals, document customer interactions, manage leads and analyze sales performance
Industry Knowledge & Product Expertise
- Develop and maintain a thorough knowledge of all Granger services—including residential, commercial and industrial trash and recycling hauling; processing; transfer; and disposal—to ensure accurate information sharing and the creation of financially and operationally sound bids
Qualifications include the following:
-
High school diploma or general education degree (GED) required
-
Associate’s degree in business, customer management or related field preferred
-
Two years of inside sales or business to business (B2B) sales experience required
-
Proven success in selling services through cold calls, inbound leads and follow-ups
-
Strong communication skills with ability to build rapport and close sales
-
Proficient in CRM tools and Microsoft Office, including Excel, Outlook, OneNote and PowerPoint.