What are the responsibilities and job description for the Retail Office Associate position at GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA)?
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About the Role
As a Customer Relationship Coordinator, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an entry-level role perfect for someone who’s eager to grow their career in customer service and account management.
Qualifications:
- Previous experience in customer service (retail or call center preferred)
- Strong phone etiquette and active listening skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Ability to multi-task, stay organized, and work with urgency
- Confident problem-solving and interpersonal communication skills
- A high school diploma or GED
Responsibilities:
- Greet and assist guests in a professional, welcoming manner
- Open and manage new guest accounts; explain products and services
- Process customer transactions in person and over the phone
- Follow up with customers regarding their financed accounts
- Resolve concerns, answer questions, and direct inquiries appropriately
- Maintain accurate customer records and process payments
- Collaborate with team members to ensure customer satisfaction
You're a great fit if you:
- Thrive in a fast-paced, people-centered environment
- Enjoy helping others and resolving challenges
- Take initiative and have a desire to grow
- Work well independently and as part of a team
- Medical
- Dental
- Vision
- Life
- Short term & Long term Disability
- PTO & Sick Days
- Employee Discount
- Employee Assistance Program
- 401k