Service Technician

Service Technician

The Company: Since we set up shop in 1976, we’ve built a reputation on prompt and affordable services for commercial refrigeration, heating, HVAC, and air quality systems. When you choose us, you get fast, on-time service, and great value for your dollar. For over 47 years, our clients have called us the good guys.

The Position: As the Service Technician, you will work alongside the organizations, Operations Manager, and other Technicians on a variety of responsibilities and projects. This position includes tight deadlines and a multitude of activities and will report to the organizations Operations Manager. The exact responsibilities for this position will be determined by the experience of the candidate hired.

The Benefits:

· Health Insurance

· Dental and Vision Insurance

· Company Paid Life Insurance

· 401(K) with a Company Match

· Paid Time Off

· Paid Holidays

· Phone Stipend

· Company Provided Clothing

· Profit Sharing and/or Bonuses

· Tuition Reimbursement

· Relocation Assistance

The Compensation:

· Compensation depends on the experience of the candidate.

The Culture:

· Our Mission Statement – Our approach to servicing you is expressed in our mission statement – to serve our customers from a foundation of integrity and craftsmanship by building lasting relationships that enrich our lives and communities.

· Committed to the Community – Our company is family owned and operated, and we’re committed to the community. When you spend money with us, it stays in our community. We support a variety of charities, and we believe that the better service that we provide, the better our community is for it.

Responsibilities:

· Work independently to diagnose and troubleshoot operational and performance issues with HVAC equipment.

· Repair and/or replace defective equipment, components, wiring, etc.

· Use technology to record service ticket information, order parts, record time, request additional appointments, etc.

· Communicate with clients regarding repairs needed and/or completed.

· Provide clients with a well-written and detailed estimate for needed HVAC repairs and/or recommendations.

· Produce quality workmanship while completing projects on time and on budget.

· Well organized with the ability to work independently in a timely manner, making sure all jobs are done correctly.

· Willingness to learn programs and skills and constantly be learning through training from peers and project managers.

· Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

· Accurately report time, materials, and equipment per job within the field service management software.

· Provide exceptional customer service and maintain positive relationships with clients.

· Keep up to date with industry’s best practices and emerging technologies.

· Other assignments and responsibilities as necessary.

Requirements:

· Minimum of 1 year of relevant experience in a service technician role or a related field.

· Strong knowledge of HVAC system, materials, and techniques.

· Ability to work independently and as part of a team.

· Valid driver’s license.

· Excellent problem-solving and communication skills.

· Commitment to safety and quality workmanship.

The Location: Grand Traverse Refrigeration is based in beautiful Northern Michigan. This position will be based out of our Traverse City office. This is a great place to live, work and play! With rich forests, trails for miles, sand dunes, and an abundance of shoreline, it’s easy to see why we love it so much! Northern Michigan truly offers something for everyone with our beautiful four seasons and the opportunity for year round outdoor adventures! Candidates should be able to reliably commute or plan to relocate before starting work.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Double time pay
• Overtime pay

Experience:

• service technician: 1 year (Required)
• HVAC: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Traverse City, MI 49685 (Required)

Work Location: In person