What are the responsibilities and job description for the Housekeeping Supervisor position at GRAND TRAVERSE MALL?
Overview
Join our dynamic hospitality team as a Housekeeping Supervisor, where your leadership and expertise will elevate the cleanliness, safety, and overall guest experience across our property. In this vital role, you will oversee daily housekeeping operations, supervise staff, ensure compliance with sanitation and safety standards, and foster a positive environment that promotes teamwork and excellence. Your proactive management will help maintain impeccable standards that delight our guests and uphold our reputation for quality service.
Duties
- Supervise and coordinate the daily activities of housekeeping staff to ensure efficient and thorough cleaning of public areas, and back-of-house spaces
- Lead staff training on cleaning procedures, sanitation protocols, safety regulations, and customer service excellence to promote high performance and professionalism
- Monitor cleaning supplies inventory, manage procurement processes, and ensure proper storage and usage of cleaning agents in accordance with safety standards
- Conduct regular inspections to verify cleanliness, sanitation, and adherence to health regulations across all areas of the property
- Address guest requests or complaints promptly with a focus on delivering exceptional service while maintaining operational standards
- Implement team schedules, assign tasks effectively, and oversee staff performance to foster a motivated and cohesive team environment
- Enforce safety procedures related to industrial cleaning, custodial tasks, laundry operations, and general sanitation practices to minimize hazards
Skills
- Proven experience in cleaning operations with a strong background in custodial services, industrial cleaning, or hospitality housekeeping management
- Demonstrated ability to supervise teams effectively while providing clear managerial communication and leadership
- Knowledge of sanitation protocols, safety regulations, commercial cleaning techniques, and janitorial best practices
- Excellent organizational skills with the ability to manage multiple tasks such as inventory control, staff scheduling, and quality inspections
- Strong customer service orientation with the ability to handle guest concerns professionally and efficiently
- Experience in managing laundry operations within a hospitality or commercial setting is preferred
- Leadership qualities that inspire teamwork, accountability, and continuous improvement in a fast-paced environment
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $17 - $19