Front Desk Supervisor / Front Office Coordinator

Front Desk Supervisor / Front Office Coordinator

Grand Smokies Resort Lodge — Pigeon Forge, TN

Pay: $17.00–$18.00 per hour, based on experience

Schedule: Full-time, approximately 45 hours per week, including 5 scheduled overtime hours paid at time-and-a-half.

Potential Annual Earnings: Approximately $42,000–$44,500, based on a consistent 45-hour workweek.

About the Position

Grand Smokies Resort Lodge, a 163-room hotel in Pigeon Forge, is seeking a dependable, organized, and motivated individual to help oversee our front desk operations.

This is a hands-on supervisory position combining daily front desk responsibilities with employee coordination, guest service, training, and administrative duties.

We are looking for someone who takes initiative, demonstrates good judgment, learns quickly, and can be counted on to help keep our front desk running efficiently.

Previous hotel supervisory experience is preferred but not required. We are willing to train the right individual who brings strong organizational skills, leadership potential, and a commitment to excellent guest service.

Key Responsibilities

• Coordinate daily front desk operations and assist agents with questions, concerns, and operational issues.
• Work scheduled front desk shifts, including guest check-in, check-out, reservations, and customer service.
• Prepare employee schedules and help coordinate shift coverage when necessary.
• Learn and develop proficiency in our RoomMaster Cloud property management system.
• Assist with training front desk employees on hotel procedures, reservation systems, and guest service standards.
• Resolve guest concerns professionally and independently within established hotel policies.
• Coordinate with housekeeping, maintenance, and management to ensure smooth daily operations.
• Assist with reservation discrepancies, room availability, and communication between the front desk and online booking channels.
• Maintain organized departmental records and ensure procedures are consistently followed.
• Communicate important operational matters to hotel management and help identify opportunities for improvement.

Qualifications

Preferred:

• Previous experience in hotel front desk operations, hospitality, office administration, or a supervisory/customer service position.
• Experience with hotel reservation systems or other business management software.
• Experience coordinating employees, schedules, or daily business operations.

Required:

• Strong organizational skills and attention to detail.
• Dependable attendance, punctuality, and a strong work ethic.
• Ability to learn computer software and new procedures quickly.
• Excellent communication and customer service skills.
• Ability to remain professional and make sound decisions in stressful situations.
• Confidence working independently and assisting other employees.
• Willingness to work occasional weekends, holidays, or adjusted shifts as business needs require.

Experience with RoomMaster Cloud is a plus, but training will be provided.

Compensation and Benefits

• $17.00–$19.00 per hour, depending on qualifications.
• Full-time employment with approximately five scheduled overtime hours per week, paid at time-and-a-half.
• Medical insurance available, with the employer covering 50% of the premium.
• Hands-on training in hotel operations and property management systems.
• Opportunity to gain supervisory and operational experience at an established Pigeon Forge hotel.

How to Apply

Interested applicants should submit a résumé or summary of relevant work experience.

Please include any previous supervisory, hospitality, office administration, scheduling, or customer service experience.

We are especially interested in candidates who are reliable, organized, comfortable with computers, and take pride in being someone their coworkers can depend on.

Pay: $17.00 - $19.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $17 - $19