What are the responsibilities and job description for the Front Desk Supervisor / Front Office Coordinator position at Grand Smokies Resort Lodge Pigeon Forge?
Front Desk Supervisor / Front Office Coordinator
Grand Smokies Resort Lodge
2385 Parkway, Pigeon Forge, TN 37863
Permanent, full-time, on-site
Build on your experience in a year-round hotel role
Grand Smokies Resort Lodge, an established 163-room hotel in Pigeon Forge, is seeking a dependable, organized Front Desk Supervisor / Front Office Coordinator to help lead daily front desk operations. This hands-on position combines guest service, staff coordination, scheduling, and practical problem-solving.
If you bring strong customer service, administrative, or supervisory experience and enjoy taking responsibility, we would like to hear from you. Previous hotel supervisory experience is preferred, but we are willing to train a capable candidate from another industry.
What you will do
• Oversee daily front desk operations and help maintain professional, consistent guest service.
• Coordinate front desk employees, prepare staff schedules, and assist with shift coverage.
• Support and train front desk team members.
• Resolve guest concerns professionally and use sound judgment when handling operational problems.
• Communicate with other hotel departments to coordinate guest needs and daily operations.
• Learn and become proficient in RoomMaster Cloud and the hotel's front desk procedures.
• Work independently, keep priorities organized, and follow through on responsibilities.
What you bring
• Dependability, organization, self-motivation, and professional communication.
• Experience in customer service, hospitality, office administration, or supervisory work.
• Confidence coordinating people and helping employees learn procedures.
• Comfort learning new software and technology.
• The ability to remain professional with difficult guests and respond thoughtfully to changing priorities.
Previous hotel supervisory experience is preferred, not required. No college degree, specific certification, or previous RoomMaster experience is required.
Pay, schedule, and benefits
• Pay: $17–$19 per hour, depending on experience.
• Schedule: Approximately 45 hours per week, including five scheduled overtime hours paid at time-and-a-half.
• Estimated annual gross wages: $41,990–$46,930, assuming 45 hours worked each week for 52 weeks. Actual earnings depend on hours worked and hourly rate.
• Medical insurance: Offered, with the employer covering 50% of the premium for the offered plan.
• Employment: Stable, year-round, permanent, full-time work on-site in Pigeon Forge.
This role offers hands-on responsibility and the opportunity to apply and strengthen your guest service, administrative, and team coordination skills in an established hotel operation.
Apply
Submit your résumé through LinkedIn.
Salary : $41,990 - $46,930