What are the responsibilities and job description for the Spa Host (Female) position at Grand Sierra Resort?
Summary
The Grand Sierra Resort Spa Department is seeking a talented and qualified individual to serve as a Spa Host. The applicant should have previous Spa experience. Candidate must have proven organizational skills, exceptional guest service, problem solving skills and Spa system knowledge. The Spa Host will ensure a hospitable, smooth and efficient operation in person and on the phone. Greet guests and escort them into spa giving detailed tour. Service guests as needed: handing out towels, robes, sandals, locker combinations, refreshments and other amenities. Maintain the day-to-day cleaning of the Spa with main emphasis on locker room, grooming areas, wet spa areas and lounges. This role is highly visible and interacts with sponsors, vendors, clients, and GSR Management. Leads by example at all times and provides the highest level of customer service to all guests, vendors and clients.
Essential Duties And Responsibilities
Primary duties and responsibilities include, but are not limited to, the following:
The Grand Sierra Resort Spa Department is seeking a talented and qualified individual to serve as a Spa Host. The applicant should have previous Spa experience. Candidate must have proven organizational skills, exceptional guest service, problem solving skills and Spa system knowledge. The Spa Host will ensure a hospitable, smooth and efficient operation in person and on the phone. Greet guests and escort them into spa giving detailed tour. Service guests as needed: handing out towels, robes, sandals, locker combinations, refreshments and other amenities. Maintain the day-to-day cleaning of the Spa with main emphasis on locker room, grooming areas, wet spa areas and lounges. This role is highly visible and interacts with sponsors, vendors, clients, and GSR Management. Leads by example at all times and provides the highest level of customer service to all guests, vendors and clients.
Essential Duties And Responsibilities
Primary duties and responsibilities include, but are not limited to, the following:
- Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests.
- Ensure that all guests are on time for their treatments by communicating where to wait and by locating them throughout the spa prior to their service.
- Follow through on guest requests and needs completing all necessary communications.
- Assist treatment staff with spa treatment preparation and clean up as needed.
- Monitor guests’ safety and comfort while using the spa and pool facilities.
- Any other duties as assigned within the scope of this position.
- Exceptional oral and written communication skills.
- Interpersonal skills to productively deal with guests and team members at all levels of the company.
- Possess a strong attention to detail, time management, and organizational skills.
- Ability of complex reading, writing, math, and task completion skills is required.
- Must have the following skills: clerical, coordination, instructing, precision working, following instructions, memorization, problem solving, and decision making.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must be a minimum of 18 years of age.
- Minimum of 1 year experience in spa operations is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- Must be able to maintain appropriate Alcohol Awareness card.
- While performing the duties of this job, the team member is constantly standing, walking, and occasionally reaching overhead, bending over, crouching, and kneeling during the duration of their shift.
- Must be able to lift/carry and push/pull 25lbs or less occasionally.
- The team member will constantly have repetitive use of both hands, light grasping motions and occasional firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
- Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
- The noise level in the work environment is usually quiet.
- Team member may be exposed to fumes/odors, moving objects, and slippery surfaces.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.