Service Excellence Program Supervisor

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care.

What You’ll Do

• Plan, organize, design, and implement Service Excellence training programs for Grand River Health employees.
• Collaborate to develop team skills in customer service and promote a positive work environment.
• Track and maintain attendance records for annual Service Excellence training, ensuring accurate participation.
• Monitor staff performance to evaluate training effectiveness.
• Develop and manage the annual training calendar, including bi-monthly CEO meetings and monthly Service Excellence Council meetings.
• Coordinate and schedule all-staff workshops to meet yearly training requirements.
• Assist with special projects within Community Relations as needed.
• Perform clerical duties such as answering calls, managing multi-line phone systems, handling correspondence, and processing departmental mail.
• Work under general supervision with flexibility to take on or remove job-related duties according to operational needs.

Who We’re Looking For

• Bachelor’s degree in a related field preferred, or equivalent professional experience.
• Four to six years of related professional customer service experience required.
• Professional experience in a healthcare setting, especially in a similar role, is preferred.

What We Offer

Our total rewards package includes

• Pay Range: $30.00 - $37.81/hour (based on experience)
• Shift Differentials: $2–$4/hour for nights and weekends
• Comprehensive Benefits: PTO from day one, Flexible spending accounts, extended illness time, optional retirement plan, and more
• Perks: Employee assistance programs, identity theft protection, pet insurance, access to outdoor recreation, and more!

Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

Position is open until filled unless posted otherwise.

Why Join Grand River Health?
As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered care over financial bottom lines. Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

OUR MISSION:
To improve the health and well-being of the communities we serve.

OUR VISION:
To be our communities’ first choice in quality healthcare.