What are the responsibilities and job description for the Hotel Front Desk Agents - Grand Patrician Resort FT/PT ALL SHIFTS position at Grand patrician resort?
The Grand Patrician Resort in Milton, WV is hiring Hotel Front Desk Representatives! As a part of the Wyndham Trademark Collection, this luxury 186-acre destination features 109 elegant hotel rooms, a 250 -seat restaurant, an indoor pool and spa, and a championship par-3 replica golf course. We are looking for outgoing, reliable professionals to serve as the face of our resort hotel and the primary point of contact for our guests.
Job Overview
- Position: Hotel Front Desk Representative / Guest Service Agent
- Location: 1 Morris Memorial Road, Milton, WV 25541
- Pay Rate: $13.50 per hour to start, DOE
- Job Type: Full-Time / Part-Time (Must be flexible to work weekends, holidays, and evening shifts)
Key Responsibilities
- Guest Relations: Greet guests warmly upon arrival, manage the check-in and check-out process efficiently, and deliver an elevated customer service experience.
- Reservation Management: Process walk-in, phone, and online room reservations accurately using hotel management software, Opera Cloud.
- Resort Concierge: Provide information regarding property amenities—including the on-site spa, golf course tee times, pickleball courts, and dining options.
- Financial Accuracy: Handle cash, credit, and loyalty point transactions securely while adhering strictly to accounting and payment policies.
- Issue Resolution: Handle guest inquiries, feedback, and complaints with a professional, solution-oriented approach.
- Communication Hub: Answer incoming hotel calls, coordinate guest requests with housekeeping and maintenance teams, and maintain a clean reception lobby.
Qualifications & Skills
- Experience: Previous hospitality, front desk, or high-end customer service experience is preferred but not required.
- Tech-Savvy: Strong computer skills; comfort learning and using hotel reservation management systems.
- Interpersonal Skills: Excellent verbal and written communication with a neat, professional appearance.
- Reliability: Ability to stay organized under pressure in a fast-paced environment with minimal direct supervision.
Perks & Benefits
- Competitive hourly wages
- Professional training and room for career advancement within a brand new expanding luxury resort
- Direct employees may enjoy resort discounts on select amenities
- Collaborative, team-first working environment
Pay: From $13.50 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Employee discount
- Free parking
Work Location: In person
Salary : $14