What are the responsibilities and job description for the Customer Service Representative position at Grand Marais State Bank?
Job Summary
The Grand Marais State Bank in Ortonville, MN is looking for an enthusiastic and detail-oriented Customer Service Representative to join our team. This position offers an opportunity to develop professionally while contributing to our values of teamwork and exceptional customer service.
In this role, you will be responsible for answering telephones, processing customer transactions, establishing depository account relationships, resolving inquiries efficiently, and ensuring every customer interaction leaves a positive impression.
Duties
- Respond promptly and professionally to customer issues or inquiries in person and/or via phone or email
- Process secure customer transactions including verifying deposits/withdrawals, applying loan payments, completing cash advances, etc., ensuring proper cash handling procedures are followed
- Cross-Sell Bank products and services such as Cashier's Checks, Personal Money Orders, and Gift Cards as requested
- Comply with established balancing standards and cash drawer levels
- Prepare follow-up correspondence for new accounts/customers
- Assist the operations staff with daily duties and projects
- Comply with Bank Secrecy Act Policy (BSA) and all Bank Secrecy Regulations
Skills
- Familiarity with banking or financial services such as cash handling, debits/credits, and cashiering procedures is advantageous
- Excellent verbal and written communication skills along with proper telephone etiquette are necessary
- Proficiency in computer literacy, data entry, and typing accuracy is necessary
- Ability to perform basic math calculations is essential
- Ability to multitask while maintaining attention to detail is preferred
- Experience in fraud detection and prevention is advantageous
Join us in delivering outstanding service from communities in northeastern Minnesota to the agricultural community of southwestern Minnesota. This paid position offers motivated professionals valuable experience in customer relations, sales, and client services.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $19