Sales & Client Service Supervisor

About Grand Lè Mar / Why Work With Us

Grand Lè Mar is a modern menswear brand rooted in Scandinavian refinement and a commitment to thoughtful design. We create elevated essentials and contemporary wardrobe staples while growing rapidly as a global e-commerce destination. Alongside our online presence, our physical stores and showrooms offer clients a personal and immersive way to experience the brand, bringing together craftsmanship, fabric knowledge and curated styling in a calm, considered environment.

Joining our team means becoming part of a young, ambitious and international company where ideas move quickly and personal growth is encouraged. You gain insight into both the digital side of a fast-scaling menswear platform and the intimate, service-driven world of our physical retail spaces. Here, you work with clients who value quality, clarity and modern style, while contributing to the foundation of our expanding presence in the United States.

At Grand Lè Mar, you are surrounded by colleagues who care about detail, aesthetics and creating meaningful customer experiences — whether online or in person. If you’re inspired by contemporary menswear and want to grow within a brand shaping its next global chapter, you’ll fit right in.

Role Description

As a Sales & Client Service Supervisor at Grand Lè Mar, you bring a confident sense of style and a natural ability to guide clients toward a wardrobe built on quality, purpose and modern refinement. You combine strong sales instincts with a service mindset rooted in professionalism and authenticity. You read client needs quickly, communicate clearly and move effortlessly between styling, relationship-building and driving business results. Your presence is steady and assured, and you take initiative without waiting to be asked - whether it’s elevating a client experience, motivating the team or identifying opportunities to strengthen performance. In this role you balance hands-on client work with the responsibility of helping shape a focused, high-achieving showroom team. You appreciate craftsmanship and product knowledge and have a strong interest in fabrics and the art of made-to-measure, but you also understand that success comes from execution, accountability and a proactive, results-oriented mindset.

What you will do:

• Lead, coach and inspire the showroom team to consistently meet and exceed individual and store-wide sales goals.
• Take ownership of sales performance by actively identifying opportunities, driving client engagement and consistently pushing toward ambitious targets with a proactive, solutions-focused mindset.
• Guide clients through the full Grand Lè Mar experience, educating them on fit, construction, styling principles and the made-to-measure process.
• Participate in and support ongoing training programs to strengthen product knowledge, service standards and team development.
• Execute made-to-measure consultations and fittings with accuracy, ensuring a seamless process from measurement to order completion.
• Demonstrate professional salesmanship aligned with brand standards to achieve strong performance metrics.
• Build meaningful, long-term client relationships through personalized service, thoughtful follow-up and a consultative approach.
• Maintain impeccable visual presentation throughout the showroom, ensuring all merchandise reflects Grand Lè Mar’s aesthetic guidelines.
• Oversee operational excellence, supporting stock coordination, appointment preparedness and daily showroom organization.
• Collaborate closely with management and support teams to ensure alignment across training, HR processes and resource utilization.
• Take initiative in problem-solving and decision-making to uphold a consistently elevated client experience.
• Perform additional responsibilities as assigned by showroom leadership.

Qualifications Requirements:

• Previous experience in luxury retail leadership, high-end clienteling or management within fashion, hospitality or service.
• Naturally driven, self-motivated and goal-oriented, with a proven ability to take initiative, pursue results and maintain a strong sales mentality in a fast-paced, client-centric environment.
• Strong understanding of menswear, tailoring, fabric properties and fit principles; experience with made-to-measure is a significant advantage.
• Exceptional interpersonal and communication skills, with the ability to engage clients in a refined, thoughtful and confident manner.
• Proven ability to motivate, guide and support a team in a fast-paced luxury environment.
• Highly organized, detail-oriented and proactive in maintaining showroom standards and operational flow.
• A polished and mature personal style aligned with Grand Lè Mar’s brand identity.
• Flexible schedule availability, including evenings, weekends and peak retail periods.

What You’ll Get:

• A leadership role within a growing global menswear brand with strong opportunities for long-term career development.
• Advanced training in styling, menswear, clienteling and made-to-measure craftsmanship.
• A refined, design-driven work environment in our flagship U.S. store.
• A seasonal clothing allowance and generous employee discount.
• Hands-on exposure to both physical retail and modern e-commerce operations.
• The opportunity to influence business culture and shape our U.S. brand presence.