Client Service Supervisor

Much of what you need to know about minds assembly is captured in the name itself: we think, we create, and ( ) we put things together. It’s really that simple—and that shockingly different. Of course, the simplicity of our name belies the depth of what we deliver to our most honored (and often overjoyed) clients. Our work is consistently at a higher caliber than they are used to, simply because we push ourselves to think and build differently. Combine this with an obsessive attention to client service, and you arrive at a place where we stand alone among agencies. Arrogant? No. Confident? Of course, but only because we’ve put together a team of people who are good AF in every way.

Job Responsibilities

• Initial exposure to supervision of team members
• Works independently with clients and agency teams
• Straddles strategic support and tactical management/oversight
• Pulls through brand strategy, ensuring all work and initiatives are aligned to strategy
• Ensures exquisite execution across all projects
• Conducts agency brainstorms and ideation sessions
• Synthesizes ideas to develop presentations and action plans
• Tactical plans
• Agency presentation shells
• Encourages and contributes to new ideas
• Presents with confidence
• Develops management and coaching skills
• Manages brand’s financial health
• Understands brand team needs by project
• Drives discussions with clients on project scope/estimate changes
  

Professional Skills And Requirements

• 5 years client services experience in healthcare advertising
• BA/BS in Marketing, Advertising, Communications, a science, or related field
• Superior verbal and written communication skills
• Able to collaborate across a multi-disciplinary brand team
• Excellent presentation skills with an ability to present ideas to brand teams and clients
• Proficient in Microsoft Office
  
  

At minds assembly, the engine of our business is commercial invention. We approach every project—actually, every aspect of our work—as an opportunity to dip our toes into the revitalizing stream of the new. The original conception of our agency (which has since been realized) was that of a happy workshop, a place where the mind and hands are free to construct brilliant new things for our clients. Yet, we never forget that we are in fact a business. Everything we do is to further the commercial goals of our clients, whether that is to sell a product or an idea. To achieve this, we continue to add only the best people—those who have the right talent, temperament, and teamwork orientation—to further our collective goals. Then we ask that each person adhere to two simple and equally important principles: uncompromising standards and unconditional support. In other words, we push each other, hard, to produce the best work possible, yet always with the knowledge that we have each other’s backs.

We’re looking for people with curiosity and expertise, and most of all, a positive attitude. If that sounds like you, send website links, portfolios, resumes, and passion projects to hello@mna.co