Restaurant Host | Full Benefits Included

Organization- Grand Hyatt DFW

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt DFW is an award-winning luxury hotel located inside Dallas/Fort Worth International Airport, delivering elevated hospitality for travelers, diners, and meeting guests. The property is recognized for excellence in both guest experience and workplace culture, including:

• Texas’s Leading Airport Hotel (2025)
• Fortune 100 Best Companies to Work For (2025)
• People Companies That Care (2025)
• U.S. News Best Hotels (2025)
  
  

The Restaurant Host is the first and last impression for our dining guests. This role warmly welcomes guests, manages the waitlist and seating flow, supports the service team through clear communication, and helps maintain a polished, organized front-of-house environment. The ideal candidate is friendly, poised, and thrives in a fast-paced setting while delivering a genuine, elevated guest experience.

Key Responsibilities

Guest Welcome & Experience

• Greet guests promptly and warmly, using a professional and hospitable tone.
• Manage reservations, walk-ins, and special seating requests with care and fairness.
• Communicate accurate wait times and provide updates to guests throughout their wait.
• Recognize and note special occasions and guest preferences when possible.
  
  

Seating & Flow Management

• Coordinate table assignments to balance server sections, maximize efficiency, and support smooth service.
• Maintain an accurate waitlist and seating chart throughout the shift.
• Communicate seating status and guest needs to servers, managers, and kitchen teams.
• Support dining room pacing by partnering with leadership to adjust seating flow during peak periods.
  
  

Front-of-House Organization

• Maintain cleanliness and presentation of the host stand, entry area, menus, and any guest-facing materials.
• Assist with menu distribution, basic guest questions, and directions within the hotel.
• Support light side work such as rolling silverware, resetting menus, and stocking host stand supplies as assigned.
  
  

Standards, Safety & Teamwork

• Follow all sanitation and safety guidelines, including clean handling of menus and guest-facing items.
• Maintain professional appearance and adhere to grooming standards.
• Support the service team as needed during peak times (helping run items, bussing support, or coordinating to-go pickups—if applicable).
  
  

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
  
  

Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Excellent communication and interpersonal skills with a guest-first mindset.
• Ability to remain calm, professional, and organized in a fast-paced environment.
• Ability to stand/walk for extended periods.
• Basic computer/technology comfort for reservation or waitlist systems.
  
  

Preferred Qualifications

• Prior host, front desk, or guest service experience in a hotel or high-volume restaurant.
• Familiarity with reservation/waitlist systems (e.g., OpenTable or similar).
• Bilingual skills (helpful, not required).
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.