Resort Membership Sales & Guest Experience Manager

Organization- Grand Hyatt Vail

Summary

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.

Grand Hyatt Vail is seeking a dynamic, relationship-focused Resort Membership Sales & Guest Experience Manager to lead the growth and ongoing success of our exclusive Ski Club program. This individual will be responsible for generating new memberships, retaining existing members, and delivering a seamless, personalized experience that exceeds member expectations.

The ideal candidate is a polished hospitality professional who combines sales expertise with exceptional customer service skills, building long-term relationships with members while driving revenue and programmed growth.

Key Responsibilities

• Membership Sales & Business Development
• Proactively generate and convert new Ski Club memberships through prospecting, referrals, local networking, events, and resort-based opportunities.
• Conduct tours and presentations highlighting Ski Club benefits, facilities, and services.
• Build relationships with local businesses, residents, second-home owners, and visitors who are potential members.
• Achieve monthly, quarterly, and annual membership sales goals.
• Maintain an active sales pipeline and accurately track prospects through the CRM system.
• Participate in membership events, open houses, and promotional activities designed to drive awareness and enrolment.
  
  

Hyatt is a place where high expectations aren't just met-they are exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, diverse and inclusive culture.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Medical, Dental, Vision Insurance – (Full-Time colleagues)
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• End of Season Ski Pass Bonus
  
  

This is an exciting opportunity to help shape and grow one of Vail's premier ski membership programs while creating memorable experiences for a passionate community of members. The successful candidate will play a key role in driving programme growth, enhancing member loyalty, and delivering the luxury service standards that define Grand Hyatt Vail.

Compensation: Base salary plus incentive/commission structure tied to membership sales, renewals, and retention performance.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

This application window is anticipated to be open at a maximum of 30 days from September 22nd to October 21st or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit hyatt.com/careers to apply.

Qualifications

Required

• Bachelor's degree in Hospitality, Business, Marketing, Recreation Management, or related field preferred.
• Minimum 3 years of sales, hospitality, membership, luxury club, ski resort, or customer relationship management experience.
• Proven success achieving sales goals and revenue targets.
• Excellent communication, networking, and presentation skills.
• Strong organisational and administrative abilities.
• Proficiency with Microsoft Office and CRM systems.
• Preferred Experience in luxury hospitality, country clubs, private clubs, ski resorts, or membership organisations.
• Knowledge of the Vail Valley market and mountain lifestyle.
• Experience coordinating events and member programming.
  
  

Key Competencies

• Relationship Building
• Luxury Service Excellence
• Sales and Business Development
• Member Retention
• Communication and Influence
• Problem Resolution
• Event Planning
• Organisation and Attention to Detail
• Revenue Focus
• Team Collaboration
  
  

Performance Metrics

• New Membership Sales
• Membership Revenue Growth
• Member Retention Rate
• Renewal Percentage
• Member Satisfaction Scores
• Member Engagement Levels
• Event Participation
• Net Promoter Score (NPS)