What are the responsibilities and job description for the Front Office | Assistant Front Office Manager position at Grand Hyatt?
Organization- Grand Hyatt Seattle
Summary
Join us for an incredible opportunity to be a part of our Front Office leadership team as an Assistant Front Office Manager at the Hyatt at Olive 8!
The Assistant Front Office Manager is a leader of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and leadership abilities. In addition to assisting and supporting the colleagues of the Front Office team, this position will respond quickly to guest requests and/or concerns in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This leader reports to the Front Office Manager.
The salary range for this position is $78,000.00 to $86,600. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education.
As a colleague, we have you covered with awesome benefits and perks!
Benefits
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Summary
Join us for an incredible opportunity to be a part of our Front Office leadership team as an Assistant Front Office Manager at the Hyatt at Olive 8!
The Assistant Front Office Manager is a leader of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and leadership abilities. In addition to assisting and supporting the colleagues of the Front Office team, this position will respond quickly to guest requests and/or concerns in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This leader reports to the Front Office Manager.
The salary range for this position is $78,000.00 to $86,600. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education.
As a colleague, we have you covered with awesome benefits and perks!
Benefits
- Position is eligible for relocation assistance
- Medical insurance
- Vision insurance
- Dental Insurance
- 401(k) & Retirement Savings Plan (RSP)
- Basic Life Insurance
- Short Term Disability Insurance
- New Child Leave & Adoption Assistance
- Paid Time Off
- Vacation Time
- 10 days (80 hours) earned upon completing 1-4 years of service
- 15 days (120 hours) earned upon completing 5-9 years of service
- 20 days (160 hours) earned upon completing 10 years of service
- (2) Floating Holidays per year
- (6) Paid Holidays per year
- Compassionate Leave
- Jury Duty Leave
- Seattle Paid Sick & Safe Time
- Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
- Employee Assistance Program
- Discounted Rooms at any participating Hyatt location starting on your first day of employment
- Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
- Free colleague meals during shift
- Hyatt Colleague discount program
- Tuition Reimbursement
- ORCA Pass subsidy
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- A true desire to satisfy the needs of others
- Refined verbal and written communication skills.
- Minimum of one year previous front office supervisory experience preferred.
- Open availability – ability to work mornings, evenings, weekends and holidays
- Great and thorough attention to detail
- Ability to stand long periods of time
- Previous customer service experience preferred
- Previous hotel background preferred
Salary : $78,000 - $86,600