What are the responsibilities and job description for the Front Office Manager position at Grand Hyatt?
Organization- Grand Hyatt Vail
Summary
Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.
The responsibilities of the Front Office Manager include assisting in and overseeing the Front Office teams within our Rooms Division. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Front Office Manager will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. The budgeted rate for this position starts at $66,100 per year. Actual pay will commensurate with experience.
Responsibilities include:
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Summary
Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.
The responsibilities of the Front Office Manager include assisting in and overseeing the Front Office teams within our Rooms Division. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Front Office Manager will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. The budgeted rate for this position starts at $66,100 per year. Actual pay will commensurate with experience.
Responsibilities include:
- Responsible for short and long term planning and the management of the hotel’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Ensure all operations and cash handling are done per policies and procedures
- Ensure OSHA and ADA policies are adhered to
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Analyze, investigate, and resolve guest complaints
- Ensures proper staffing levels for customer service goals
- Assure all safety and security policies and procedures are followed
- Work closely with vendors to assure proper pricing, delivery, and maintenance
- Enjoy free meals in our colleague cafeteria for every shift worked
- Free parking on-site
- 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
- Discounted & Complimentary hotel room nights
- Medical, Dental, Vision Insurance – (Full-Time colleagues)
- Flexible Spending Account (Full-Time colleagues)
- Retirement Savings Plan
- Basic Life Insurance
- PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
- Opportunities to work around the world with Hyatt Hotels and Resorts
- End of Season Ski Pass Bonus
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
- With opening hotels, previous hotel pre-opening experience preferred - Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Salary : $66,100