Senior Events Manager

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Senior Event Manager at the Grand Geneva Resort & Spa, you will be accountable for coordinating and servicing all meetings and social events, ensuring accurate communication of group details to banquets, hotel management, and staff. You will assist the Director of Events with forecasting, budgeting, and departmental oversight, and will supervise the office in the Director’s absence.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Coordinate meetings, social events, and special functions with attention to guest needs.

• Ensure guest satisfaction by handling inquiries, complaints, and follow-up communication.

• Assign group bookings to managers and ensure adequate coverage, including weekends, holidays, and evenings.

• Collaborate with the Banquet Manager to set service standards and provide banquet floor coverage as needed.

• Collaborate with the Executive Chef to create and execute special events.

• Develop client menus, contracts, and event details while maintaining strong client communication.

• Organize pre-convention meetings and conduct property tours to promote facilities.

• Maintain accurate administrative files, adhere to hotel policies, and keep updated on market trends.

• Represent the hotel at community events, joining local and national organizations.

• Ensure cleanliness, safety, and high professional standards while supporting sales and profit goals.

• Drive sales and profitability through upselling and strong client relationships.

• Support banquet floor operations and assist other managers or departments as needed.

• Perform duties as assigned which may include assisting in other departments as directed by management.

What do you bring to the role?

• Any combination of education and experience equivalent to graduation from high school. College degree preferred.

• At least two years previous catering and/or hospitality sales management experience at a property of similar size and/or quality.

• Previous Delphi experience preferred.

• Able to use Microsoft365 applications.

• Strong multiple project management skills.

• Excellent interpersonal and communication skills, written and verbal.

• Ability to analyze client needs and negotiate pricing.

• Ability to work under time pressures and extended hours.

What’s in it for you?

• A free, well-balanced meal every shift

• Discounted gym membership

• Room discounts at Marcus Hotels & Resorts

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

• Free parking

• “Two for one” movie theater coupons at Marcus Theatres

• Ability to grow your career and transfer from one property to another