What are the responsibilities and job description for the Ticket Sales & Ballpark Operations and Fun Experience Manager position at Grand Forks Softball?
Ticket Sales & Ballpark Operations Fun Experience Manager – Grand Forks, ND
About Grand Forks Northwoods League Softball
Grand Forks will be home to a Northwoods League Softball (NWLS) team beginning in the 2026 season, bringing high-level summer collegiate softball to the region. The team will compete at Albrecht Field on the campus of the University of North Dakota, providing top college softball players from across North America with an opportunity to develop their skills in a competitive environment while delivering high-energy entertainment for fans.
The Position:
We’re looking for a driven, organized, and people-focused team member to lead ticket sales efforts in the offseason and oversee ballpark operations during the season for our new summer collegiate softball team in Grand Forks. This unique, dual-role position is perfect for someone who loves selling exciting experiences in the community—and then rolling up their sleeves to help deliver them behind the scenes. From group ticket sales to food & beverage, merchandise, setup, and staff management, you’ll be at the heart of what makes our game days run smoothly and memorably.
Key Responsibilities:
OFFSEASON – Ticket Sales Focused:
1. Ticket Sales & Group Experiences
- Sell season tickets, mini plans, and group outings to local businesses, families, and community organizations.
- Build relationships with schools, nonprofits, youth programs, and corporate groups to develop custom ticket packages.
- Proactively generate leads through cold calls, in-person meetings, networking events, and community outreach.
- Assist in building and refining ticket package offerings based on market demand and feedback.
IN-SEASON – Operations Focused:
2. Ballpark Setup & Facility Readiness
- Oversee all pre-game setup and post-game teardown at the ballpark, ensuring a clean, safe, and fan-ready environment.
- Coordinate game day logistics, including signage placement, hospitality areas, entertainment zones, and facility appearance.
- Serve as the primary point person for operational needs on game days, addressing issues as they arise to maintain a smooth fan experience.
3. Food & Beverage Operations
- Assist with planning, stocking, and overseeing concession areas throughout the season.
- Work closely with vendors and F&B staff to ensure consistent product availability, quality, and service.
- Support pre- and post-game inventory checks, ordering, and cleanliness standards.
4. Merchandise Management
- Oversee merchandise displays, restocking, and in-game sales operations.
- Manage inventory, track sales trends, and help develop new product offerings that appeal to fans.
- Ensure all merchandise stands are visually appealing, staffed appropriately, and running efficiently.
5. Seasonal Staff & Intern Oversight
- Help hire, train, and lead a team of game day interns and seasonal employees across key areas (concessions, ticketing, ushers, merchandise).
- Assign game day responsibilities and provide on-site leadership to ensure all staff are equipped and energized to deliver an EPIC fan experience.
- Support a culture of professionalism, teamwork, and fun across the entire game day staff.
6. Reporting & Process Improvement
- Track and report operational performance, including concession and merchandise sales, staffing coverage, and inventory usage.
- Assist in developing and refining operational processes to improve efficiency and elevate the fan experience.
Qualifications:
- 1–3 years of experience in sales, operations, or live event management (sports/entertainment preferred).
- Strong organizational and time management skills with the ability to balance sales goals and operational execution.
- Leadership experience or a natural ability to manage and motivate a team.
- Hands-on mindset with a willingness to work nights, weekends, and physically demanding game day shifts.
- A love for community, teamwork, and creating memorable fan experiences.
Core Values:
We live by our EPIC values—Experience Obsessed, Positive Energy, Innovating Constantly, and Community Minded. If you can sell the dream in the offseason and help deliver it all summer long, this is your opportunity to be part of something special from the ground up.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
