What are the responsibilities and job description for the Director WWBO position at Grand Circle Corporation?
Join Grand Circle Corporation as a strategic leader driving operational excellence and traveler satisfaction across all global regions. As Director, Worldwide Business Operations, you’ll champion consistency, empower regional teams, and ensure our Program Directors (PDs) and Trip Experience Leaders (TELs) deliver the highest quality experiences in travel.
This influential role blends analytics, leadership, and cross-cultural collaboration—using data-driven insights to improve performance, optimize staffing, and uphold the company’s reputation for world-class excellence. You’ll partner closely with regional and Boston-based teams to challenge assumptions, align priorities, and deliver measurable impact.
What You’ll Do
Champion Excellence: Drive global quality standards, ensuring consistent traveler experiences and 89% overall excellence across assigned regions and products. Lead Through Influence: Partner with regional leaders to identify performance gaps, coach for results, and hold teams accountable for measurable improvement. Use Data to Drive Action: Analyze post-trip surveys, KPIs, and performance data to uncover trends and guide operational decisions. Strengthen TEL & PD Management: Oversee utilization, staffing, and coaching strategies to maximize top talent deployment and maintain <10% Level 3 utilization.Prepare for Growth: Support 2025/2026 new product launches—review documentation, track milestones, and ensure flawless readiness and execution. Collaborate Globally: Build strong relationships across regions and HQ to align strategy, share insights, and promote decisive, high-impact action.
What You’ll Bring
The base salary range for this role is $80,000 – $90,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
This influential role blends analytics, leadership, and cross-cultural collaboration—using data-driven insights to improve performance, optimize staffing, and uphold the company’s reputation for world-class excellence. You’ll partner closely with regional and Boston-based teams to challenge assumptions, align priorities, and deliver measurable impact.
What You’ll Do
- Proven track record in operational excellence, performance management, or business transformation, ideally in travel or hospitality.
- Exceptional influencing and communication skills to motivate without direct authority.
- Strong analytical mindset—able to translate data into strategic action.
- Minimum 2 years of management or leadership experience with distributed teams.
- Resilient, results-oriented leader who thrives in dynamic, fast-paced environments.
- Willingness to travel up to 30% for regional engagement and quality audits.
The base salary range for this role is $80,000 – $90,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
- Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
- Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day – and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
- Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
- Your future, secured: 401(k) with company match, life insurance, and disability coverage
- Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
- Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community
Salary : $80,000 - $90,000
