What are the responsibilities and job description for the Luxury Sales Advisor position at Grand Caliber?
Location: Dallas, TX (In-Office)
This position requires you to be able to work out of our Dallas, TX office and cannot be done remotely.
About Us
Grand Caliber is a premier luxury watch store specializing in high-end timepieces. We pride ourselves on providing an exceptional experience for both buyers and sellers of luxury watches, maintaining the highest standards of authenticity, service, and expertise in the industry.
Role Overview
We are seeking a distinguished Luxury Sales Advisor to serve as the face of our Dallas showroom. This is a floor-based, client-facing role built for someone who thrives in the art of high-touch relationship selling. You will guide walk-in clientele, from seasoned collectors to first-time luxury buyers, through the discovery, selection, and acquisition of exceptional timepieces. This is not a transactional role; it is a relationship role, demanding expertise, presence, and genuine passion for horology.
Key Responsibilities
- Serve as the primary point of contact for all walk-in and appointment-based showroom clients, delivering a white-glove experience from first greeting to completed sale
- Cultivate lasting relationships with high-net-worth collectors, repeat buyers, and new clientele, understanding their tastes and proactively presenting relevant pieces
- Guide clients through the buying and selling process for luxury timepieces, including trade-ins and consignments, with full transparency and expertise
- Handle and present timepieces with exceptional care and precision, maintaining the integrity of every piece in our inventory
- Accurately log all client interactions, preferences, and sales activity in our CRM system
- Partner closely with our authentication, service, and logistics teams to ensure a seamless client journey
- Meet and exceed individual sales targets while embodying Grand Caliber's client-first philosophy at every touchpoint
- Support and contribute to a collaborative, motivated showroom team culture
Required Qualifications
- 2 years of sales experience, ideally in luxury retail, watches, jewelry, or related fields
- Demonstrated success meeting or exceeding sales targets
- Strong interpersonal and virtual communication skills
- Experience working with high-end clientele
- Proficiency with digital sales tools, CRM systems, and remote client engagement
- Polished and professional presence for video or in-person interactions
- Bachelor’s degree preferred
Preferred Experience
- Experience in watch sales, luxury timepieces, or high-end retail preferred
- Knowledge of brands such as Rolex, Omega, Cartier, and other luxury watch brands
- Experience with CRM systems
- Multi-lingual capabilities a plus
- Excellent written and verbal communication skills
What We Offer
- Competitive base salary plus commission structure
- Paid time off and holidays
- Ongoing product training and professional development
- Employee watch purchase program
- Career growth opportunities
Physical Requirements
- Ability to stand for extended periods
- Capable of lifting up to 10 pounds
- Manual dexterity to handle delicate timepieces
Qualified candidates should submit their resume and cover letter detailing their luxury sales experience and passion for timepieces.
Grand Caliber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.