What are the responsibilities and job description for the Customer Service Representative position at GRAND AVE PHARMACY?
Grand Ave Pharmacy is a community pharmacy located in Pflugerville that plans to grow and succeed with the help of a dedicated and hard-working pharmacy team. We are seeking friendly and motivated individuals that can be accountable for this pharmacy’s growth and hold a long-term position. We also pride ourselves on being a fun place to work as the people who make up the team are very kind and positive minded individuals.
We are looking for highly motivated individuals who have a keen eye for detail.
Summary
This position is responsible for assisting the Pharmacist in performing all routine tasks and in managing and coordinating all aspects of the Pharmacy Department in accordance with established policies and procedures set forth by regulatory agencies.
Duties and Responsibilities
● Receives payment by cash, check, credit cards, vouchers, or automatic debits.
● Issues receipts, refunds, credits, or change due to customers.
● Greets customers entering establishments.
● Maintains clean and orderly checkout areas.
● Establishes or identifies prices of goods, services or admission, and tabulates bills using calculators, cash registers, or optical price scanners.
● Resolves customer complaints.
● Keeps accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
● Works with the billing department to balance account(s).
● Answers telephones and responds to questions or requests.
• Assists customers by answering simple questions, locating items or referring them to the pharmacist for medication information.
● Completes training requirements to stay up-to-date on policies and procedures.
● Assists in training new employees.
● Receives packages at the door and places them in the appropriate areas.
● Restocks and rotates ice packs as needed.
● Maintains appropriate inventory counts in the front of the pharmacy.
● Performs other related duties as assigned by management.
Qualifications
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Salary : $19