What are the responsibilities and job description for the Assistant Ski Patrol Director position at Grand America Hotels & Resorts?
The Assistant Ski Patrol Director supports the Ski Patrol Director in coordinating patrol operations, supervising daily patrol activity, working with resort management, recruiting and developing qualified ski patrollers, reducing resort-wide risk, ensuring appropriate daily patrol coverage, taking on administration roles as requested, and serving as the ski patrol lead when scheduled.
Essential Functions
- Act on behalf of the Ski Patrol Director in his/her absence.
- Supervise and coordinate the activities of all ski patrollers.
- Assist in developing, refining, and implementing ski patrol first aid and risk management policies and procedures.
- Ensure that all ski patrollers follow Snowbasin policies and procedures.
- Assess mountain conditions, incident trends, and related operational factors, and recommend policy or procedure adjustments as needed to mitigate risk.
- Ensure complete documentation of patrol-related incidents and injuries and make proper notifications for these incidents and injuries
- Administration roles as assigned.
- Perform other tasks and projects assigned by the Ski Patrol Director or Mountain Operations Manager.
Skills and Knowledge Requirements
- A minimum of eight seasons of ski patrol experience.
- OEC or EMT Certification, CPR Certified and National Ski Patrol member.
- Minimum four years of supervisory experience.
- Proven leadership skills in the areas of staff development, organization, and collaboration.
- Ability to read, write, and understand technical manuals, diagrams, and instructions.
- Basic computer skills and the ability to learn and use new software systems.
- Excellent written and oral communication skills.
- Ability to lead people, manage time, and accomplish multiple tasks.
- Self-motivated and able to work outdoors in all types of weather.
- Make complex decisions regarding the need for emergency rescue, equipment, materials, and supplies; ability to make decisions within broad parameters and procedural guidelines where there may be more than one correct solution and where guidelines may need interpretation.
- This position requires frequent visitor contact. The successful candidate will be a strong and engaging communicator that is helpful, friendly, courteous, and professional.
- Motivate staff and promote teamwork and safety.
- Must be proficient in all areas of ski patrol and mountain safety including but not limited to:
- Responsible for the proper use of all medical equipment (splints, backboards, AEDs, toboggans, etc.) and all rescue equipment (ropes, transceivers, lift evacuation equipment, etc.); proficient in the use of ski patrol-related equipment at a level to act as a trainer in most areas.
- Provide emergency care and transport of guests and employees.
- Maintain signage, padding, fencing and other risk reduction strategies; enforce Your Responsibility Code, the resort’s Courtesy code and run/terrain closures.
- Ability to safely operate snowmobiles and all-terrain vehicles on difficult uneven terrain.
- Advanced public relations skills.
- Ability to react immediately to unforeseen or unplanned events with solid organizational and problem-solving skills; successfully mediate emotionally charged situations involving guests and/or employees.
- Make complex decisions regarding the need for emergency rescue, equipment, materials, and supplies; ability to make decisions within broad parameters and procedural guidelines where there may be more than one correct solution and where guidelines may need interpretation.
- Motivate staff and promote teamwork and safety.
Physical Requirements
- Advanced skiing ability to access all mountain terrain in a variety of snow and weather conditions.
- Must be able to work extended hours outdoors in adverse weather conditions, including extreme cold and heat.
- Must have the ability to walk, hike, stand, climb, and balance on variable, uneven terrain.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-50 lbs. frequently, and occasionally up to 75 lbs.
- In addition to normal day shifts, be willing to work evenings, overnight shifts, weekends, and holidays as business needs dictate.