What are the responsibilities and job description for the Relationship Associate-Rotational position at Grameen America?
About Us
Grameen America, Inc. (GAI) is a nonprofit microfinance organization founded by 2008 Nobel Peace Prize recipient Muhammad Yunus. The fastest growing nonprofit microfinance organization in the U.S., Grameen America has provided over $2 billion in small business loans and served over 138,000 low-income, primarily minority women. GAI provides low-income women with micro-loans, asset-building through savings, financial education, and credit establishment for the purpose of beginning or expanding businesses. For more information, please visit grameenamerica.org.
About the Job
The Relationship Associate is an entry level position at GAI which is intended to be the first step in a career progression with the organization. The Relationship Associate is a rotational position assigned to work for periods of time on a rotating basis in the Union City and Newark New Jersey branches. The position reports to the Branch Manager.
Work Location: Union City and Newark New Jersey
We have begun our transition to in-person operations in phases. We have resumed our in-person field work for community outreach and member recruitment. Our branch offices are beginning the transition to in-person activities on a flexible work schedule until further notice.
Primary Responsibilities:
- Relationship management
- Build positive relationships with borrowers and members for membership and business growth.
- Provide high level of customer service support when dealing with borrowers and members to ensure satisfaction.
- Facilitate GAI Center Meetings.
- Interact with borrowers and members to communicate processes and provide financial education such as how to obtain a micro-loan, understand their credit score, etc.
- Resolve members concerns, issues, and questions in timely and professional manner.
- Follow company standards and ensure high quality and productivity.
- Recruitment
- Grow member base and spread awareness of the Grameen lending program through community outreach/organizing and recruitment of new members to achieve designated membership growth targets.
- Financial Methodology
- Monitor members’ loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments.
- Maintain accurate records for all transactions within center and branch (such as proper posting, compliance with required notifications, etc.).
- Accurately input and track members loan payments and other relevant data in appropriate systems.
Skills and Qualifications:
- Proficiency in English and Spanish required.
- Excellent customer service skills with strong written and communication skills.
- High level of integrity, punctuality, discipline, and attention to detail.
- Basic logical reasoning and numeric skills.
- Ability to work independently and with a team-player mentality.
- Ability to work a flexible schedule from Mondays to Fridays (early mornings and evenings).
Education and Experience:
- Minimum of High School diploma or equivalency preferred or two years of relevant work experience required.
- Familiarity with Microsoft Word and Excel a plus.
- Knowledge in using computer, laptop, iPad, smartphone, and other similar electronic devices.
- Depending on location, valid driver’s license required.
We will adhere to all state and/or city COVID 19 vaccine mandate requirements.
Grameen America is an Equal Opportunity Employer (EEO). All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other basis protected by applicable federal, state or local law.