Branch Service Manager

Branch Manager

Location: Bloomington, Indiana

Salary: $95,000 - $105,000 (based on experience)

Requirement: Plumbing License in the service region

Position Summary

Our client is seeking a results-driven Branch Manager to oversee daily operations at their Bloomington, Indiana location. This leadership role is responsible for managing branch performance, driving operational efficiency, leading teams, and ensuring exceptional customer service. The ideal candidate is a hands-on leader with strong operational, people-management, and business development skills.

Key Responsibilities

1. Oversee daily branch operations, including field and office staff
2. Lead, coach, and develop technicians, supervisors, and support staff
3. Manage scheduling, dispatching, and workflow to ensure service excellence
4. Monitor branch financial performance, budgets, and profitability
5. Ensure compliance with company policies, safety standards, and local regulations
6. Drive customer satisfaction and resolve escalated service issues
7. Support recruiting, hiring, onboarding, and performance management
8. Maintain inventory, equipment, vehicles, and facility needs
9. Collaborate with regional leadership to execute company initiatives
10. Identify opportunities for growth and operational improvements

Qualifications

1. Proven experience in branch, operations, or service management
2. Strong leadership and team development skills
3. Experience managing budgets and operational KPIs
4. Background in plumbing, construction, or service industry preferred
5. Excellent communication, customer service, and problem-solving skills
6. Ability to thrive in a fast-paced, service-driven environment
7. Valid driver’s license and clean driving record

Compensation & Benefits

1. Competitive salary: $95,000 - $105,000
2. Performance-based incentives (if applicable)
3. Health, with HSA option & employer match, dental, vision & 401(K) with employer match.
4. Paid time off and holidays