Intake Coordinator, Weekends

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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary.

• Assist with pod coverage when another Coordinator is off on PDO or absent
• When all Intake Coordinators are present, the float Coordinator will help Pod Manager with projects and/or tasks
• Responsible for processing agency home health referrals in an accurate, timely manner, includes accurately completing data input and client information as listed on referral
• Will complete basic diagnosis coding per referral information.
• Coordinate care for homecare patients using the Welcome Call Script.
• Ability to determine referrals that need clinical documentation from Clinical Intake/RNs
• Work in collaboration with all members of the pod to ensure timely Starts of Care and Resumption of Care for all patients.
• Report all non-admit patients to Assistant Clinical Manager
• Ability to learn and retain medical terminology and protocols.
• Serve as the liaison between company and patient/caregivers.
• Track and follow up with all patients who are pending start of care.
• Track and follow up with all patients who are currently in hospitals or facilities.
• Coordinate with Liaisons/Sales Team on all patient refusals for care
• Understand and can effectively explain all programs offered by Residential Home Health
• Attach and Scan referral packet and other patient documents
• Email Clinical Field Staff Supervisor requests received for lab data collection and processing, current patient orders received via fax, Ecin
• Email Clinical Intake when orders received via fax, Ecin for pending patients
• Interact with referral sources and sales team regarding new referrals.
• All other duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to use good and sound judgment.
• Must be able to document accurately and appropriately.
• Demonstrates patience, flexibility and a cooperative attitude.
• Able to provide excellent customer service.
• Able to effectively manage concurrent demands and multi-task.
• Detail orientated.
• Familiarity with medical terminology is preferred
• Excellent organizational skills
• Ability to work well in a team environment
• Must have accurate data entry skills
• Can work independently
• Uses critical thinking skills
• Proficient in Microsoft Office suite, CRM software, Home Care Home Base software

EDUCATION and/or EXPERIENCE:

• Associates Degree Preferred.
• At least one (1) year of experience in home health preferred.
• At least one (1) year of experience in a customer service capacity.
• Proficient in Microsoft Office suite.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer