Intake Coordinator

About Us

Beginning Step is a privately owned behavioral health treatment facility located in Westland, MI, specializing in the outpatient care of both mental health and substance use disorders. We are an experienced and mission driven organization that is licensed, accredited, and a provider for the Detroit Wayne Integrated Health Network.

At Beginning Step, we are dedicated to empowering individuals on their journey towards wellness and recovery. Since 2006, we have been committed to providing compassionate care and support to those facing behavioral health challenges. Our dynamic team works collaboratively to foster an environment of healing and growth, where every individual is valued and supported.

As we continue to expand our services, we are seeking a passionate individual with a strong work ethic to join our team as an Intake Coordinator. In this role, you will play a vital part in our mission to promote holistic wellness and advocate for the mental health needs of our community. If you are driven by compassion, inspired by the opportunity to make a positive impact, and possess the skills and qualifications outlined in the job description, we invite you to apply and become a part of our dedicated team.

Join our team at Beginning Step and embark on a rewarding career where your growth and well-being are our top priorities. We offer a comprehensive training program for each position designed to equip new employees with the skills and knowledge they need to succeed. Our commitment to professional development means that you'll have ample opportunities to enhance your skills and advance your career. At Beginning Step, we understand the importance of work-life balance, which is why we prioritize it in everything we do. From onsite celebrations to ongoing staff fun activities, we believe in fostering a positive and supportive work environment. With supervision from experienced leaders possessing decades of experience, job shadowing opportunities, and individualized workspaces, you'll have the support and resources you need to thrive. Join us and be part of an employee recognition program that celebrates your contributions and achievements every step of the way. Together, we can make a difference and help transform lives. Join us in our commitment to building a healthier, happier future for all.

Job Description

We are seeking a business-minded professional who is caring and compassionate to join our team as an Intake Coordinator. Reporting directly to the Clinical Coordinator, this position plays an integral role in our welcoming process and connection to clinical outpatient services. Additionally, this position serves as a primary representative of Beginning Step to the public.

Key Responsibilities

1. Promote a welcoming positive customer service culture for clients, staff, and other stakeholders.

2. Receive incoming intake and agency information calls from potential clients, referring agencies, and/or the general public.

3. Prepare daily report of intakes, discharges, and referrals including source and client specifics.

4. Perform phone interviews of potential clients ensuring that all clients have the proper funding in place.

5. Review phone interview information with the Clinical Coordinator in cases of dual diagnosis, high acuity medical situations and other unusual client situations.

6. Schedule all intakes and communicate intake schedule with all staff.

7. Maintain daily wellness check connections with clients waiting to enter the program.

8. Gather all intake information using the electronic medical record (EMR) system with each new client.

9. Provide an agency orientation to new clients that explains the design of the program, consent forms, program rules and recipient rights, orientation packet information, and a tour of the office.

10. Assign intakes to a house, coordinate travel and orientation to the house, contact house monitors to notify them of new clients, and place clients on the bed board in the EMR.

11. Assist clients with program intake paperwork during level of care changes when needed.

12. Assist with urine screenings as needed; complete documentation.

13. Run monthly reports on client insurance status.

14. Maintain daily contact with referring agencies.

15. Serve and maintain roles and responsibilities as Customer Service Engagement and Enrollee Representative.

16. Complete and distribute promotional packages as needed.

17. Conduct presentations to potential referring agents.

18. Attend professional conferences and events on behalf of the agency when needed.

19. Responsible for setup, maintenance, and pack up of all display boards and marketing materials at designated events.

20. Monitor and respond to after hours intake calls within 24 hours.

21. Facilitate didactic groups and complete documentation as needed in backup situations.

22. Attend weekly clinical case conference and supervision meetings.

23. Provide front desk coverage as needed in backup situations.

24. Maintain confidentiality pertaining to clients and client records that meet 42 CFR and HIPAA regulations.

25. Obtain and maintain ongoing training/education related to substance abuse and co-occurring disorders.

Qualifications

Bachelor's degree in social work (required).

Certification as an alcohol and drug counselor by the Michigan Certification Board for Addiction Professionals or the ability to obtain a CADC development plan upon hire.

Minimum of 1 year of experience working in the behavioral health field.

Ability to conduct didactic and/or process groups.

Strong presentation skills.

Strong customer service skills.

Adult First Aid/CPR/AED certification or ability to obtain within 60 days of hire.

Competency with Microsoft 365 Office Suite.

Comfortable working with electronic medical records.

Strong verbal and written communication skills.

Valid driver’s license.

Ability to meet Federal, State, and local criminal clearance requirements.

EOE

Benefits

At Beginning Step, we believe in providing our employees with benefits to help ensure good health and help them develop professionally. Some of the benefits we offer include:

BCN health insurance with $50 employee contribution per pay period

Dental insurance

Short-term and long-term disability

Employee assistance program

Life insurance

Retirement plan with match

Paid leave time

Paid holidays

Assistance with obtaining the CADC credential through the Michigan Certification Board for Addiction Professionals

Free clinical supervision for state licensing and MCBAP certifications

Over 50 hours of paid onboarding CEU training

Wages are determined by experience and certification status.

Apply now and take the first step towards a fulfilling career with us.

Pay: $41,600.00 - $47,800.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $41,600 - $47,800