Party Booking & Customer Service Coordinator

Locations: Syosset, NY & Central Islip, NY
Position Type: Part-Time / 4 Days Per Week

We are looking for a friendly, organized, and dependable Customer Service & Office Coordinator to join our team! The primary focus of this position is answering incoming phone calls, assisting customers, and booking parties, along with general office and administrative responsibilities.

The ideal candidate is someone who is comfortable and confident on the phone, great with customers, organized, proactive, and able to work independently. Because this position works between two of our locations, reliable transportation and the ability to consistently work Saturday through Tuesday are important.

ResponsibilitiesSaturday & Sunday – Syosset Studio

On Saturdays and Sundays, your primary responsibility will be answering our phones and assisting customers from our Syosset Studio. You will not be responsible for working or hosting parties.

Responsibilities include:

• Answering incoming phone calls throughout the day
• Providing friendly, knowledgeable, and professional customer service
• Answering questions about our parties, programs, pricing, availability, and services
• Helping prospective customers choose the right party or service for their needs
• Booking parties and accurately entering customer and reservation information
• Assisting existing customers with questions regarding their upcoming parties
• Following up on customer inquiries when needed
• Keeping the front desk and work area organized
• Completing basic administrative tasks during slower periods
• Occasionally assisting with simple party preparation, such as setting out decorations, organizing materials, or helping prepare supplies when needed

This is not a party staff or party host position. While you will be working from our Syosset Studio while parties are taking place, your main responsibility is managing the phones, customer inquiries, and bookings. From time to time, you may be asked to lend a hand with light setup or preparation as needed.

Monday & Tuesday – Central Islip Main Office

On Mondays and Tuesdays, you will work from our Central Islip office, focusing on phone-based customer service, bookings, and general administrative support.

Responsibilities include:

• Answering incoming phone calls
• Speaking with prospective and existing customers
• Answering questions about our parties, programs, and services
• Booking parties and accurately maintaining customer information
• Following up on customer inquiries as needed
• Completing basic administrative and office tasks
• Assisting with emails, documents, spreadsheets, and data entry
• Keeping the office clean, organized, and stocked
• Supporting management and the team with additional office projects as needed

What We're Looking For

The right candidate will have:

• Previous experience answering phones in a professional setting
• Previous office, administrative, receptionist, or customer service experience
• Strong verbal communication and customer service skills
• A friendly, upbeat, and professional phone presence
• Confidence speaking with customers and answering questions
• Strong organizational skills and attention to detail
• Basic computer skills
• Working knowledge of Google Workspace, including Gmail, Google Docs, Google Sheets, and Google Drive
• The ability to learn new booking systems and software
• The ability to multitask and stay organized in a busy environment
• The ability to work independently and take initiative
• Dependability and punctuality
• Reliable transportation between our Syosset and Central Islip locations

Bonus Skills

Not required, but definitely a plus:

• Experience with Canva
• Experience with Adobe programs
• Social media experience, particularly with platforms such as Instagram and Facebook
• Experience creating, scheduling, or posting social media content
• Basic photography, video, or content creation skills
• Graphic design or basic marketing experience
• Previous experience booking parties, events, appointments, or reservations
• Experience working in a children's entertainment, event, hospitality, or similar customer-focused business

Who Would Be Great in This Role?

This position is a great fit for someone who genuinely enjoys talking to people and helping customers. Being comfortable on the phone is essential. You should be able to confidently explain our services, answer questions, communicate clearly, and help turn customer inquiries into booked parties.

We're also looking for someone who is self-motivated and takes initiative. When the phones are quiet, you should be comfortable identifying basic office tasks that need attention, organizing your workspace, following up on outstanding items, or helping with other appropriate tasks.

If you're personable, organized, dependable, comfortable with technology, and enjoy working with customers, we'd love to hear from you!

Schedule & Hours

This position requires consistent availability Saturday through Tuesday.

• Saturday: 10:00 AM–5:00 PM – Syosset Studio
• Sunday: 10:00 AM–5:00 PM – Syosset Studio
• Monday: Hours to be determined, likely similar to 10:00 AM–5:00 PM – Central Islip Main Office
• Tuesday: Hours to be determined, likely similar to 10:00 AM–5:00 PM – Central Islip Main Office

Pay: From $18.00 per hour

Work Location: In person

Salary : $18