What are the responsibilities and job description for the Customer Service Representative position at Graduate Pest Solutions, Inc.?
Customer Service Representative (CSR)
Graduate Pest Solutions, Inc. | Hampden, MA
Full-Time | Monday–Friday, 9:00 AM–5:00 PM | In-Office
$20.00–$22.00 per hour, depending on experience
We're Growing — and Looking for Another Great Person to Join Our Team!
Graduate Pest Solutions is a family-owned pest control company serving communities throughout Western Massachusetts and Northern/Central Connecticut. As our company continues to grow, we're looking for another friendly, dependable, and organized Customer Service Representative (CSR) to join our office team.
Our CSRs are an important part of keeping our business running smoothly. You'll be one of the people our customers rely on when they call our office, and you'll work closely with our technicians and other team members to help keep everyone's day organized and on track.
If you're someone who genuinely enjoys helping people, takes pride in getting the details right, and can keep your cool when several things are happening at once, you may fit in really well here.
And don't worry—you don't need to know anything about bugs or pest control when you walk through the door. We'll teach you that part!
What Will You Be Doing?
No two days are exactly alike. Your responsibilities will include:
- Answering incoming calls and providing friendly, professional customer service
- Helping customers with questions, service requests, and account needs
- Scheduling appointments and coordinating changes to the service schedule
- Maintaining accurate customer and account information in our software systems
- Processing customer payments
- Making outgoing calls to customers when needed
- Assisting with invoices, statements, payments, and basic bookkeeping-related tasks
- Scanning, organizing, and maintaining documents and records
- Helping maintain office supplies and preparing materials for our technicians
- Providing general administrative and operational support to the team
This is a position where you'll interact with customers, technicians, and coworkers throughout the day. You'll need to be comfortable switching gears, solving problems, and keeping track of the details.
You Might Be a Great Fit If You...
- Genuinely enjoy talking with and helping people
- Communicate clearly, professionally, and positively on the phone
- Are organized and tend to notice the little details
- Can manage several priorities without losing track of what needs to get done
- Are dependable, punctual, and someone others can count on
- Take pride in doing things correctly—not just getting them done
- Are comfortable using computers and learning new software
- Can work independently but also enjoy being part of a team
- Like solving problems and figuring out what needs to happen next
- Enjoy a busy workday with a variety of responsibilities
Experience in customer service, scheduling, office administration, CRM software, or bookkeeping is helpful, but attitude, reliability, attention to detail, and the ability to learn are even more important to us.
Experience with Microsoft Office 365 is also a plus.
What Is It Like to Work at Graduate?
We're a small, growing company, and that means every person on our team matters.
We believe in taking care of our customers, supporting one another, being accountable for our work, and continually finding ways to get better. We aren't looking for someone who just wants to answer phones and watch the clock—we're looking for someone who wants to become a valuable part of the team.
You'll have the opportunity to learn our business, develop new skills, take on responsibility, and contribute to the continued growth of the company.
If you prefer a job where every day is quiet, predictable, and you mostly work by yourself, this probably won't be the right fit.
But if you like helping people, enjoy staying busy, take pride in doing a good job, and want to work somewhere where your contribution is noticed and appreciated, we'd really like to meet you.
Position Details
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Position: Full-Time, In-Office
Location: Hampden, Massachusetts
Pay: $20.00–$22.00 per hour, depending on experience
Interested?
Apply through Indeed and tell us a little about yourself and why you think you'd be a good fit for our team.
We look forward to hearing from you!
Graduate Pest Solutions, Inc. is an equal opportunity employer.
Pay: $20.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $20 - $22