What are the responsibilities and job description for the Membership Sales/Front Desk Gracie Barra Braintree MA position at Gracie Barra Braintree?
Job Overview
We are seeking an energetic and personable Membership Sales/Front Desk Associate to join our vibrant team in the Weymouth Landing. This role is the heartbeat of our facility, combining welcoming customer service with proactive membership sales. You will be the first point of contact for visitors and members, ensuring a positive experience while efficiently managing front desk operations. Your enthusiasm and organizational skills will help foster a friendly environment that encourages member engagement and retention. This paid position offers an exciting opportunity to develop your administrative and customer service expertise in a dynamic setting.
About Us
At Gracie Barra Braintree, we are more than a martial arts academy—we are a community built on discipline, respect, and personal growth through Brazilian Jiu-Jitsu. We are looking for a motivated, people-focused professional to be the face of our academy and drive membership growth through exceptional customer service and sales.
Position Overview
The Front Desk Membership Sales Associate plays a key role in welcoming new prospects, converting leads into members, and delivering a high-level customer experience. This is a sales-driven position ideal for someone who thrives in a fast-paced, goal-oriented environment.
Key Responsibilities
- Greet all members and prospective clients with professionalism and energy
- Manage inbound leads (phone, email, walk-ins) and convert them into trial appointments and memberships
- Conduct tours of the academy and clearly present program benefits
- Follow up with leads and maintain an organized sales pipeline
- Assist with member onboarding and account management
- Handle front desk operations including scheduling, check-ins, and payments
- Maintain a clean, welcoming, and professional front desk area
- Support team events, promotions, and community outreach efforts
Qualifications
- Strong sales and closing skills (fitness or membership sales experience preferred)
- Excellent communication and interpersonal abilities
- High energy, outgoing, and confident personality
- Organized, reliable, and detail-oriented
- Comfortable working evenings and some weekends
- Passion for fitness, martial arts, or community-based environments is a plus
Preferred (Bonus)
- Ability to speak Brazilian Portuguese fluently
Duties
- Greet members, visitors, and prospective clients with a friendly, professional demeanor, creating an inviting atmosphere
- Manage multi-line phone systems, directing calls accurately and courteously while providing exceptional customer support
- Promote membership sales by engaging with potential clients, explaining services, and processing sign-ups efficiently
- Handle front desk responsibilities including check-ins, appointment scheduling, and general inquiries
- Maintain accurate records through data entry, filing, and updating membership databases using Microsoft Office and Google Workspace tools
- Assist with office management tasks such as calendar management, bookkeeping using QuickBooks, and organizing office supplies
- Provide clerical support including proofreading documents, managing correspondence, and supporting administrative projects
Requirements
- Proven experience at a front desk or reception area with excellent phone etiquette and customer service skills
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Previous office or clerical experience demonstrating attention to detail and time management skills
- Excellent interpersonal skills to engage with members professionally and courteously
- Ability to handle confidential information discreetly while maintaining a welcoming attitude
This position is ideal for motivated individuals eager to grow their administrative expertise while making a positive impact on our community. Join us to be part of a supportive team dedicated to excellence in service!
Pay: $15.00 - $17.00 per hour
Work Location: In person
Salary : $15 - $17