What are the responsibilities and job description for the Customer Service Representative position at GraceMark Solutions?
Job Title: Customer Service Representative I
Location: Lancaster, NY 14086 (Onsite)
Shift: Monday – Friday, 8:00 AM – 4:30 PM
Contract Duration: 3 – 6 months (40 hours per week)
Hourly Rate: $21 USD per hour
Employment Type: Contract (W-2)
Job Description:
Our client is an international technology group with three core businesses: aerospace, defense, and security. It develops, produces, and markets engines and equipment for air and space, defense electronics, and security solutions.
We are seeking a Customer Service Representative I to support order management, customer communication, and issue resolution for aftermarket spares and repair services.
Key Responsibilities:
Order Management:
- Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.
Customer Communication:
- Serve as the primary point of contact for assigned accounts.
- Provide timely updates on lead times, delays, quality holds, and shipping status.
RMA & Warranty Coordination:
- Initiate and track RMAs, warranty evaluations, and repair orders.
- Communicate inspection findings and final dispositions to customers.
Issue Resolution:
- Investigate shortages, shipment errors, quality concerns, and production delays.
- Collaborate with planning, quality, engineering, and logistics teams to resolve issues.
Qualifications:
- Associate's degree in Business Administration or Management preferred.
- Excellent written and verbal communication skills—professional, concise, and customer-focused.
- Strong problem-solving skills and comfort working with cross-functional teams.
- Ability to manage multiple priorities in a fast-paced environment.
Work Environment:
- Onsite position in Lancaster, NY.
- Standard business hours (8:00 AM – 4:30 PM).
- Contract duration: 3 – 6 months.
- Opportunity to work in the aerospace, defense, and security industry.
Salary : $21