What are the responsibilities and job description for the Bilingual Customer Service Representative - (Spanish and English speaking) position at Graceland Management Services, LLC?
Description:
The Customer Service Representative will provide prompt, courteous, and professional service to Graceland contract holders, sales representatives, dispatchers, dealers, delivery drivers and internal co-workers.
- Answer and direct large volume of incoming calls
- Manage detailed communications with customers, while maintaining a high level of service
- Focus on adherence to schedule while executing quality calls
- Make outbound calls to assist in the on-boarding of new customers as well as follow up calls on deliveries and repairs
- Communicate with sales reps, dealers, dispatchers, drivers and other departments as needed
- Handle customer concerns, provide appropriate solutions/alternatives in a timely manner; follow up to ensure resolution
- All other duties assigned by Management
- HS Diploma or equivalent required
- Good computer skills including a working knowledge of Microsoft Word and Excel
- Ability to communicate clearly and professionally via phone and e-mail
- Strong customer service skills and active listening
- Positive attitude toward customers and other incoming call personnel
- Ability to assess and adapt to various situations with customer calls
- Ability to stay calm and help put at ease upset customers when needed
- History of good attendance
- Can-do attitude and a willingness to work
- Bilingual in Spanish and English, with the ability to communicate effectively in both, through written, verbal, and digital channels.
Salary : $33,864 - $51,587