What are the responsibilities and job description for the Welcome Center Receptionist position at Grace Place for Children and Families?
Job Title: Welcome Center Receptionist
Reports To: Parent Time Manager and Elementary Program Manager
Classification: Non-Exempt
Part Time: 40 hours per week: Monday – Thursday 9:00am – 6:30pm | Friday 9am – 1pm
Date:7/22/2026
Our Mission: Grace Place puts faith into action, providing pathways out of poverty by educating children and families.
Summary/Objective:
Under the leadership and guidance of the Bright Beginnings Assistant Manager and Elementary program manager the Welcome Center Receptionist will be an integral member of the Family Literacy and Afterschool Team. The Welcome Center Receptionist will be primarily responsible for facilitating a welcoming atmosphere in the Welcome Center; orienting guests, volunteers, and families as they arrive; and for providing data entry and production support to the Family Literacy and Elementary Afterschool Team. The Welcome Center Receptionist will carry out duties to assist the daily operations and delivery of high-quality service and programming.
Essential Duties and Responsibilities:
Welcome Center
- Welcome and greet all visitors.
- Aid in the maintenance of security by following procedures, monitoring sign-in book, and issuing visitor badges.
- Assess all walk-in inquiries and direct to appropriate department/program.
- Answer all incoming calls, assess needs, and direct to appropriate department/program.
- Keep the front desk area, conference room, and office kitchenette clean and organized.
- Update monthly Family Literacy Calendar.
- Maintain inventory of office and program supplies and assist in the ordering of supplies as requested.
- Maintain clean and organized office supply closets.
- Accept donations, obtain the information of the donor, and ensure the donation goes to the correct location. Notify the Development team for donations of cash or check.
- Ensure all deliveries dropped off at the front office are picked up as soon as possible by recipient to maintain a clutter free environment at all times.
Program Support
- Assist programs with data entry into the Effort to Outcome System.
- Receive tasks from the Bright Beginnings and afterschool program; complete tasks as requested and within the timeframe given.
- Provide printing, laminating, assembling, and duplicating services.
- Assist in communication with families as requested.
- Provide support to potential students and families.
- Assist in the recruitment and retention of Grace Place students.
And
- Performs any other duties or responsibilities as requested.
Qualifications:
Education:
- High School Diploma or GED required.
Experience:
- Minimum of two years of related experience preferred.
Knowledge, Skills and Abilities:
- Bi-lingual: English and Spanish, required.
- Customer focus
- Strong organizational and time management skills.
- Strong interpersonal skills – ability to interact with a wide range of stakeholders and staff members, to communicate in both written and oral form and to listen effectively and respond to a range of needs and concerns.
- Proficiency in Microsoft Word and Excel, use of internet and basic computer skills.
- Willing to obtain and maintain DCF Certification and continuing education as needed.
- Current First Aid and CPR Certificates (can obtain within 90 days of employment).
- Willingness to submit to Fingerprinting and Background Checks.
Additional Information:
As members of the Grace Place team, we all value and support the Grace Place Vision, Mission, Faith Statement and Organizational Core Values.
Work Environment: Position requires working in numerous locations which include varied temperature, noise level, and other factors that may affect a person’s working conditions while performing the job.
Position Type and Expected Working Hours: Full-time (full - time is defined as someone who is working 40 hrs a week) 40 hours per week: Monday – Thursday 9:00am – 6:30pm | Friday 9am – 1pm
Physical Demands: Bending, sitting, and standing for long periods of time. May require lifting objects weighing up to 20 lbs. as needed.
Additional Eligibility Qualifications: Background check, fingerprinting required.
Organizational Competencies: The following competencies are organizational in nature in that all Grace Place employees are expected to exhibit these competencies and will be part of the basis for their performance evaluation.
Work Ethic and Commitment: Extent to which the employee takes pride in his or her work, and is dedicated and committed to excellence in personal goals and organizational mission. Extent to which a significant volume of quality work is performed efficiently in a specified period of time; employee is a peak performer with a high energy level.
Initiative and Problem Solving: Degree to which employee takes active steps to set and achieve tasks/goals on a timely basis. Is a self-starter and solution-seeker who possesses a sense of urgency and takes action with minimal instruction. Is able to identify issues/problems and possible solutions and is willing to act on the solutions.
Service Orientation: Extent to which the employee understands and exhibits behaviors that enhance and improve the experience of various stakeholders: students/families, volunteers, donors/supporters, and community partners. Knows and acts upon what it takes to deliver value. Makes a genuine effort to listen to stakeholders and seeks to understand and resolve needs/issues.
Judgment and Decision Making: Ability to arrive at sound decisions in a timely manner with positive results. Understands and utilizes core values of organization and relevant policies and seeks appropriate guidance when needed.
Quality, Care, and Dependability: Extent to which work is accurate, thorough, and neat. Degree of reliability in performing tasks, following instructions and meeting deadlines. Employee possesses the ability to produce reliable work without follow-up or inspection.
Teamwork and Interpersonal Relations: Extent to which employee is positive and projects a willing-to-please attitude, cooperation, and team spirit. Understands goals of the department, as well as collaboration with other departments, and is willing to accommodate the personnel, tasks, and situations involved in order to accomplish department and organizational goals. Consider employee relationships with other staff, volunteers, students/families, and community partners.
Communication Skills (oral and written): Communicates effectively and accurately both orally and in writing with individuals and groups; presents ideas in an organized, clear and concise manner; employs tact and discretion; listens well; offers appropriate feedback. Listens to others. Communicates with a clear message and is open to different perspectives. Ensures that the receiver hears and understands the message.
Job Knowledge and Technical Skills: Extent to which the employee possesses the practical and technical knowledge of duties, functions, work safety procedures, policies, and takes responsibility for reviewing and up-grading areas of expertise and development of new skills as needed.
Planning and Organizing: Level of effectiveness in planning and organizing daily work. Ability to achieve short- and long-range objectives. Assess organization of work and time management skills.
Professional Image: Extent to which the employee projects a professional image through appearance, conduct, and work areas.
Background Screening Requirement
All applicants must successfully complete required State and National background screening as a condition of employment prior to beginning work at Grace Place for Children and Families. Screening is conducted in accordance with applicable Florida law, including Chapter 435, Florida Statutes, and, when applicable, Chapter 408, Florida Statutes.
All applicants must successfully complete required State and National background screening as a condition of employment prior to beginning work at Grace Place for Children and Families. Screening is conducted in accordance with applicable Florida law, including Chapter 435, Florida Statutes, and, when applicable, Chapter 408, Florida Statutes.
Background screening includes fingerprinting for FDLE and FBI criminal history checks and review through the Florida Care Provider Background Screening Clearinghouse. Employment is contingent upon receipt, review, and approval of screening results.
Clearinghouse
Clearinghouse | Florida Agency for Health Care Administration
Equal Employment Opportunity Statement:
Grace Place values diversity in the workplace and among our partners and other stakeholders.
It is the policy of Grace Place to provide equal employment opportunities to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, color, religion, sex, national origin, age, disability, marital status, pregnancy, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by Grace Place where appropriate.
Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.
The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor at Grace Place to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies could be considered a disciplinary offense.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.