What are the responsibilities and job description for the Staffing Manager position at Grace Healthcare Services?
PURPOSE: The Staffing Manager leads daily operations of the Staffing Department, ensuring accurate scheduling, coverage, and aide support. This role manages the execution layer between the Director and Staffers-owning processes, accountability, and performance to keep operations running smoothly without constant escalation.
Qualifications:
- 3-5 years in staffing/scheduling operations (healthcare strongly preferred)
- People-management experience and the ability to enforce accountability confidently
- Strong operational judgment and priority management
- High attention to detail and follow-through
- Familiarity with scheduling/payroll system a plus
- Exceptional interpersonal communication and customer service skills
- Experience with EMR systems, Microsoft Outlook, Teams, and Excel is a plus
RESPONSIBILITIES (including, but not limited to):
This position does have supervisory duties
- Oversee scheduling across all territories (weekdays, weekends, holidays)
- Monitor call-outs, coverage gaps, and census changes
- Serve as first escalation point for staffing challenges
- Align coverage with patient acuity and operational priorities
- Directly manage Staffing Coordinators
- Assign territories, workloads, and priorities
- Monitor performance and protocol adherence
- Address issues early; escalate formal actions when needed
- Audit schedules for correct aides, hours, locations, and designations
- Ensure schedules meet department deadlines
- Resolve discrepancies with Payroll/HR before processing
- Ensure clear communication on schedules, changes, and expectations
- Manage scheduling-related escalations
- Enforce proper communication routing
- Oversee weekend staffing execution
- Provide escalation support as needed
- Identify and resolve recurring issues
- Enforce workflows, policies, and documentation standards
- Identify inefficiencies and gaps
- Partner with Director on process improvements and system implementation
- Provide daily/weekly updates to Director
- Flag risks and shortages proactively
- Adhere to the practice of confidentiality with regard to patients, staff, customers and all aspects of the organization.
- Ensure that Grace Healthcare Services' best practices are incorporated into all job activities/responsibilities.
- Perform other duties as necessary.
Salary : $65,000 - $70,000