Admin Specialist

Come for the role. Stay for the people. Hillsborough, North Carolina, offers a unique blend of small-town charm, historic character, and modern amenities, making it an attractive place to relocate for work. Residents enjoy a vibrant downtown with locally owned shops, restaurants, and cultural events, along with easy access to parks, trails, and the scenic Eno River. Its location near Durham, Chapel Hill, and Raleigh provides convenient access to major employers, higher education institutions, and expanded entertainment options. The town also offers a strong sense of community and a high quality of life, appealing to both young professionals and families.

Job Summary:

• Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions.
• Coordinating and completing special projects independently or in cooperation with other groups as assigned.
• Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities.
• Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.
• Managing departmental information systems.
• Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation.
• Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.

Required Skills & Experience:

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers.
• Demonstrates the ability to resolve customer problems.
• Technical expertise: understands the technical aspects of one’s job.
• Effectively uses Microsoft office products in order to produce reports and documents.
• Demonstrates the ability to learn and master the scheduling system as appropriate.
• Coachability: Receptive to feedback, willingness to learn and embraces continuous improvement.
• Accountability: Manages performance to meet expected results.
• Works to meet the internal/external customer requirements.
• Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer.
• Understands the relationship of the budget and resources to the strategic plan.
• Coaching: Shares information, advice and suggestions to help others to be more successful.
• Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee.
• Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Finds agreement on issues and follows through on implementation.
• Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Required Education:

• High School Diploma or GED AND two (2) years of clerical or administrative experience OR 
• Associate's Degree AND one (1) year of clerical or administrative experience OR
•  Bachelor's Degree AND no years of clerical or administrative experience.