What are the responsibilities and job description for the General Manager position at Grace and Faye Consulting LLC?
Fast Casual General Manager
A growing, high-volume fast casual concept in SW Wake County, NC is seeking a hands-on General Manager to lead daily operations, team performance, and guest experience in a fast-paced, health-focused environment. This role is ideal for a hospitality leader who thrives in small café, açaí or salad-style restaurant concept and enjoys leading from the floor.
Key Responsibilities:
- Recruit, hire, train, and retain a high-performing front-of-house and back-of-house team
- Ensure full shift coverage at all times, covering shifts as needed
- Oversee all daily store operations including opening/closing procedures, food prep, cleanliness, and quality control
- Manage staff scheduling to support peak volume while controlling labor costs
- Ensure compliance with all health, safety, and food safety standards
- Conduct regular audits and inspections to ensure consistent brand and service standards
- Handle guest concerns professionally and resolve issues quickly
- Manage daily sales performance, cost controls, and P&L awareness. Execute strategies to meet revenue and profitability goals. Oversee cash handling, deposits, and basic financial reporting
- Monitor inventory, ordering, and food cost control to minimize waste and optimize margins
- Support local marketing initiatives, promotions, and community events. Develop local partnerships to drive catering, brand awareness, and repeat traffic
Qualifications:
- 2 years of General Manager or Assistant General Manager experience in a small café, açaí, salad, fast-casual, or similar restaurant concept
- Strong preference for candidates from high-volume café-style environments
- Proven experience leading teams, scheduling staff, and managing day-to-day store operations
- Hands-on leadership style with willingness to work on the floor during busy shifts
- Experience managing labor, inventory, and financial performance metrics
- Strong customer service mindset with the ability to lead in a fast-paced, guest-facing environment
- ServSafe Manager Certification, Required
Salary : $50,000 - $60,000