Restoration Service Technician

Position Summary

Looking for a skilled Technician who will play a key role in monitoring, inspecting, and completing restoration projects to meet high standards. This role involves handling tasks such as drying, demolition, packing out contents, and performing fire restoration duties. The Technician will document each stage of the project accurately-including notes, photos, and forms-per company protocols to ensure insurance reimbursement. They will also communicate directly with customers to explain processes, provide updates, and outline next steps.

Key Responsibilities

• Retrieve work orders, gather necessary equipment and supplies, and arrive prepared at each job site.
• Communicate in person with customers, explaining job processes and next steps using company-provided materials, with or without a supervisor.
• Complete assigned projects according to company standards, maintaining quality control and ensuring timely completion.
• Perform tasks such as fire/smoke damage repair, water extraction, pack-out of contents, removal of non-salvageable items, light construction, and demolition as directed.
• Properly handle and maintain equipment, supplies, vehicles, and materials, reporting any malfunctions or damage to a supervisor.
• Adjust drying plans based on daily meter readings, inspect work upon completion, obtain customer signatures for approval, and handle payment requests when needed.
• Resolve customer concerns, communicate job details and any issues to supervisors and relevant team members.
• Prepare documentation, including photos, per company procedures to facilitate insurance reimbursements.
  
  

Qualifications

• High school diploma or equivalent.
• Experience in restoration or construction.
• Valid driver's license with a clean driving record.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and customer service abilities.
• Knowledge of disaster restoration.
• Ability to prioritize tasks and meet deadlines.
• Commitment to punctuality and professional appearance in company uniform.
• Move and position objects up to 70 pounds regularly.
• Stand and walk for long periods; perform activities that involve lifting, squatting, crawling, and crouching.
• Adapt to various indoor and outdoor work environments, which may involve fluctuating temperatures or limited climate control
  
  

Certifications

• IICRC Certification (preferred, not required)
  
  

All inquiries are CONFIDENTIAL!

If you would like to learn more about this position or any other opportunities reach out to me today at:

Email: aly.cromley@gogpac.com

Call/Text: (515) 348-5083

Restoration Construction Companies: If your team needs any position(s) filled, we can also assist in presenting qualified talent. Reach out for a consultation TODAY! C/T: (515) 348- 5083

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.