Customer Governance Specialist

Job Overview

The Customer Governance Specialist is responsible for ensuring quality, accuracy, security, and compliance of customer data across the organization. This role supports data governance initiatives, enforces data standards, and maintains data integrity to enable reliable reporting and informed business decisions. The ideal candidate is detail-oriented, analytical, and able to collaborate across departments in a fast-paced environment.

What does your day look like?

Some of your duties may include:

• Oversee and support customer data management and governance processes.
• Implement and maintain data governance policies, procedures, and standards.
• Collaborate with cross-functional teams to ensure accurate and reliable customer data.
• Identify, troubleshoot, and resolve data issues in a timely manner.
• Monitor and enforce data quality standards across systems and platforms.
• Analyze customer data trends and patterns to provide actionable insights.
• Support initiatives to enhance overall customer data management and reporting.
• Partner with departments to ensure alignment with data policies and best practices.
• Manage onboarding processes for new customer accounts, ensuring data accuracy and completeness.
• Maintain consistent follow-up and responsiveness in a fast-paced environment.

Things you need to be able to do:

• Strong proficiency in Microsoft Office, especially Excel (pivot tables, VLOOKUPs, data analysis).
• High level of attention to detail with a focus on data accuracy and integrity.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving skills with the ability to quickly identify and resolve data issues.
• Strong analytical skills with the ability to interpret data and identify trends.
• Effective communication skills to collaborate across departments.
• Positive, solutions-oriented mindset with a continuous improvement approach.

Things that are a plus but not a deal-breaker:

• 1–3 years of experience in data management, data governance, or a related field.
• Experience working with customer data, data quality, or governance processes.
• Familiarity with data quality tools, reporting systems, or ERP/CRM platforms.

What we think you’ll love about Gourmet Foods International:

• Stay Engaged: Work in a fast-paced environment where your contributions make an immediate impact.
• Career Growth: College tuition reimbursement and advancement opportunities.
• Learning Culture: Gain exposure to data systems, reporting tools, and cross-functional operations.
• Team Environment: Collaborate with teams across the organization to drive data excellence.

SCHEDULE: Day shift - in office.

Bonus, Incentives & Company-Provided Resources

• Eligible for performance-based bonuses tied to individual and company success.
• Competitive, above-market salary based on experience.
• Company-provided laptop and tools needed for success.
• Ongoing training and development opportunities to support career growth.

What else can we offer?

Gourmet Foods' benefits include Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term Disability, Long-Term Disability, and Accident Insurance. We also offer a 401(k) with matching contributions, Profit Sharing, Competitive Salaries, Flexible Paid Time Off (PTO), Paid Holidays, Free College Tuition, PAID Parental Leave, Professional Development Programs, an opportunity to grow within the Company, an Employee Discount, and a Referral Bonus.

GFI is a drug-free employer. You voluntarily consent to a pre-employment drug screen, and a background check will be conducted as part of the hiring process. Background checks can include, but are not limited to, previous employment, education, and criminal records.

Equal Employment Opportunity

Gourmet Foods International is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.