Sr. Systems/ Network Engineer

Job Summary

The Systems/Network Engineer is accountable for configuring, maintaining, supporting, and optimizing hardware/software in an Enterprise IT environment. Ensures the reliability and operational excellence of information systems that support enterprise infrastructure. This position interacts with Information Technology (IT) support staff and stakeholders to understand business requirements, evaluate solutions, resolve issues, communicate status, and document system changes. The Systems/Network Engineer provides support and troubleshooting for system/network issues, performance, reliability, and maintenance.

Essential Functions

• System Management
• Performs public cloud access management and cost optimization.
• Performs system patching, upgrades, backups and migrations during their production life cycle.
• Maintain MDM Platforms for iOS, Android, and Windows-based environments.
• Provides administration for special projects/systems and underlying infrastructure.
• Evaluates server and network hardware, operating systems, and applications for integration in the environment.
• Develop/maintain Change and Release Management routines and ensure results through metric driven dashboards.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry’s best practices and procedures. Root cause identification and remediation on various hardware and software platforms.
• Infrastructure
• Performs essential functions with respect to Identify Access Management (IAM), SSO, collaboration tools and enterprise licensing.
• Performs network systems and architectural analysis and design activities for backend systems.
• Prepares network documentation, including system design documents, deployment and testing plans, network diagrams, and system monitoring and maintenance procedures.
• Performs and reports root cause analysis.
• Participates in capacity planning and infrastructure upgrade projects.
• Implements new technologies to improve customer experience.
• Responsible for monitoring, troubleshooting, design engineering and problem resolution of OS Images across Mac and Windows devices.
• Plans, implements, and maintains core network services for applications, data retention, security, updates, and anti-virus/monitoring software.
• Support and Knowledge Management
• Deploys and incorporates new services into daily operational procedures and enables the services to be managed, operated, and supported efficiently.
• Manages escalations from service desk team via ticketing platform.
• Uses advanced technical writing abilities to create and maintain knowledge base.
• Improve vendor relationships and work with key hardware suppliers to improve our services through automation and eliminate inefficiencies.
• Will require some after-hours work to perform some changes, resolve incidents and on-call rotation

Education

• Bachelor's degree, Required
  
  

Work Experience

• 6 years of experience as a Systems Administrator, Systems Engineer, Network Administrator, Network Engineer, or Architect
• Experience with Active Directory
• Experience in enterprise network, storage, and server design and administration
• Experience managing owning and architecting MDM solutions for complex iOS, Android, and Windows based environments
  
  

Skills

• High level working knowledge in Microsoft Office technologies, M365, Windows, and Systems Administration.
• Competent in networking, WAN/LAN, VPN, and distributed configurations.
• Working knowledge of the interdependencies between/across businesses to proactively identify risks/issues that could have an impact on business results.
• Ability to support Tier 2 and Tier 3 service requests and issues.
• Ability to communicate complex, technical concepts to business leaders and technical resources in clear concise language; to convey clear, concise information in verbal, written, electronic, and other communication formats; and to demonstrate active listening while engaging others.
• Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust, and support.
• Ability to assess situations and identify solutions that resolve issues; to recommend, develop, and implement short and long-term solutions; and to apply effective problem solving and decision-making to address business needs and issues.
• Ability to work with little supervision and within changing priorities in a dynamic rapidly changing and growing environment.
• Interact professionally and effectively with IT Leadership through verbal and written communication.
  
  

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network /Cloud
• Azure Network Engineer Associate
  
  

Travel Requirement