What are the responsibilities and job description for the Infrastructure SME position at Gotham Technology Group?
Job Title: Infrastructure Subject Matter Expert (SME)
Location: Hybrid – New York, NY 10036 (3 days onsite / 2 days remote)
Employment Type: 6-month contract with strong potential for full-time conversion
Job Overview
We are seeking a highly skilled, hands-on Infrastructure Engineer to serve as a key technical resource within a fast-paced, enterprise IT environment. This role is ideal for a well-rounded “jack-of-all-trades” infrastructure professional with deep experience across on-premises and cloud platforms. The successful candidate will support Level 2/3 operations, lead troubleshooting efforts, drive automation initiatives, and contribute to infrastructure projects and migrations.
This position requires flexibility to participate in an on-call rotation, including after-hours and occasional weekend support, as well as strong communication and documentation skills. Experience supporting financial services environments is highly preferred.
Key Responsibilities
- Provide Level 2/3 infrastructure support, including issue escalation, root-cause analysis, and resolution
- Participate in an on-call rotation with availability for after-hours and occasional weekend support
- Design, implement, and maintain scalable and secure infrastructure solutions
- Develop and maintain automation scripts to streamline operational tasks
- Create and maintain clear technical documentation, including configurations, processes, and incident records
- Collaborate with cross-functional teams on infrastructure initiatives, upgrades, and migrations
Required Skills and Expertise
- Active Directory (AD) and Microsoft Exchange administration
- VMware virtualization
- Microsoft Azure (IaaS, networking, security, and identity)
- Microsoft 365 administration and troubleshooting
- Intune for endpoint and device management
- Network security principles and best practices
- Firewall management, with a strong preference for Fortinet
- Citrix environments (administration and support)
- Infrastructure as a Service (IaaS) implementations
- Automation and scripting skills (PowerShell, Python, or similar)
- Strong technical documentation capabilities
- Professional presence and strong interpersonal skills
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Demonstrated experience in a broad, hands-on infrastructure engineering role
- Excellent verbal and written communication skills
- Prior experience in the financial services industry strongly preferred
Nice to Have
- Experience with Cato Networks