What are the responsibilities and job description for the Express Lane Service Advisor position at Gossett Chrysler Jeep Dodge Ram Fiat?
Express Lane Service Advisor
Chrysler Jeep Dodge Ram Dealership
Now Hiring: Masters of Multitasking & Customer-Charm Wizards
About the Role
Do you thrive in fast-paced environments? Do you enjoy the smell of motor oil in the morning? Do you have the rare ability to smile while explaining why a customer really does need that air filter. If so, welcome to the Express Lane, the pit stop where routine maintenance meets controlled chaos.
We’re looking for a Service Advisor who can keep things moving smoothly, keep customers happy, and avoid being run over by overly-enthusiastic drivers entering the lane.
What You'll Do
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Greet customers with the confidence of someone who knows exactly where the air filter lives
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Decode vague customer descriptions like “It’s making a thingy noise”
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Write repair orders with accuracy, speed
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Communicate with technicians without yelling
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Up-sell maintenance services politely—not like a used-car infomercial
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Keep customers updated so they don’t peek around corners
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Maintain an above-average caffeine level to survive the morning rush
Qualifications
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Previous service advisor experience is great, but if you’ve survived retail, fast food, or toddlers—you're halfway there
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Excellent communication skills
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Ability to multitask while remaining calm and pretending you’re not multitasking
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Basic understanding of vehicle maintenance
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Computer skills—yes, clicking really fast counts
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Valid driver’s license and the ability to park straighter than most customers
What We Offer
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Competitive pay bonuses for being awesome
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Health, dental, and vision (we care about your well-being
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Paid time off for when you need a break from oil changes and humanity
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Employee discounts on parts, service, and maybe even that Jeep you’ve been eyeballing
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A team that supports you, laughs with you, and occasionally steals your pens
Schedule
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Full-time, weekends will be required
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A fast-paced Express Lane environment where time moves 2x faster than normal