What are the responsibilities and job description for the Front Desk/Receptionist position at Goshen Medical Center?
- Computer Skills
Front Desk/Receptionist
Immediate Supervisor Title: Site Leader
QUALIFICATIONS:
· High school diploma or equivalent
· Associate degree in office assistant/medical assistant preferred
· Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs
· Ability to address patient concerns/questions in a positive proactive manner
· Ability to handle multiple tasks in a professional, organized, and friendly manner
· Excellent communication skills
· Career Readiness Certificate
RESPONSIBILITIES:
· Answer phones; take messages and route to appropriate personnel
· Unlock front door and receptionist window at required times
· Greet patients, verify insurance information and collect any fees due before patient is seen by a provider
· Check patient in and out on computer system. This includes verification of insurance and demographic information
· Process office visit charges and patient payment transactions in a timely manner according to GMC policy
· Complete End-Of-Day reports and reconcile patient accounts with Site leader
· Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available
· Manage new patient requests. Set-up new patient packets and charts
· Maintain computer chart accuracy the information as soon as possible.
· Maintain cleanliness and organization of front desk and the office supply cabinet