What are the responsibilities and job description for the Academic Access Specialist position at Goshen College?
Goshen College is a Christian liberal arts institution that prepares students to thrive in life, leadership and service. We strive to model an inclusive community committed to transformative justice, peace, and sustainability. A respect and appreciation of the Anabaptist- Mennonite faith perspective and practices, and a commitment to the mission, vision, core values and community standards of Goshen College, are important for teaching and administrative faculty members.
Position Summary:
Goshen College invites applicants for the position of Academic Access Specialist. The Academic Access Specialist is a member of the Academic Success Center team, with a mission to support student success and achievement. This position ensures that students can fully access the academic support, resources, and environments they need to succeed. The Specialist manages test proctoring, coordinates captioning and media accessibility for ASC materials, supports peer tutoring operations, and provides front-facing student support and operational assistance across the center. This is a hands-on, detail-oriented role that sits at the heart of the ASC’s daily operations and infrastructure.
Essential Functions: (Core Job Responsibilities)
- Manages test proctoring
- Administers proctored testing for students with academic accommodations, ensuring a distraction-reduced, supportive testing environment.
- Works in partnership with accessibility services to ensure accommodation procedures are followed accurately and confidentially.
- Assists students in understanding and accessing their academic accommodations.
- Coordinates captioning and media accessibility for ASC materials
- Captions video materials used in various courses, ensuring accessibility for students with hearing-related accommodations or language needs.
- Reviews and corrects auto-generated captions for accuracy, clarity, and compliance with accessibility standards.
- Maintains an organized system for tracking captioning requests and completed materials.
- Supports peer tutoring operations
- Assists with the coordination of peer tutoring services, including scheduling, room logistics, and student communication.
- Supervises student tutors and student worker(s) in their day-to-day responsibilities.
- Provides front-facing student support and ASC operational assistance
- Serves as a welcoming front-line presence for the ASC, greeting students, answering questions, and directing them to appropriate resources and team members.
- Manages office logistics including supply inventory, filing systems, and general office operations.
- Supports ASC programming and events through logistical coordination and setup.
- Assists with data entry, documentation, and reporting as directed by the Senior Director.
Supervisory Responsibility:
- Supervises peer tutors and student worker(s).
Education and Experience:
- Some college education required; associate’s or bachelor’s degree preferred.
- Experience working in a higher education setting, particularly in a student-facing office, preferred.
- Experience with captioning tools, accessibility software, or educational technology preferred.
Skills and Competencies:
Required:
- Detail-oriented, organized, and reliable with strong follow-through.
- Excellent interpersonal communication and public relations skills.
- Welcoming and supportive presence with a diverse student body.
- Ability to maintain confidentiality and handle sensitive student information with discretion.
- Strong time management and ability to manage multiple tasks simultaneously.
- Willingness to learn new tools and technologies, including captioning and accessibility
software. - Proficiency with Google Workspace and standard office technology.
- Intercultural sensitivity and commitment to inclusive service.
Preferred:
- Experience with captioning platforms or media accessibility tools.
- Bilingual in Spanish and English.
- Familiarity with FERPA regulations and academic accommodation processes.
Special Requirements:
- The position is a 10-month contract (.83 FTE).
- Occasional evening or weekend hours may be needed for special events a few times a year.
Physical Demands:
- Ability to lift light loads (up to 25 pounds).
- Prolonged sitting and use of keyboard.
- Ability to complete primary tasks by viewing computer screen(s) for the majority of any given workday (extensive use of computer technology).
- Considerable phone use and operation of copier and other standard office equipment.
Work Environment/Environmental Conditions:
- Work will primarily take place in a standard indoor office environment.
Candidates must be committed to the community standards, mission, and core values of Goshen College.
All of the essential job functions are subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform other job-related instructions as requested by the supervisor, subject to reasonable accommodation. This position description is not all-inclusive and may change at the option of the (supervisor or department head). Any major change will result in the position being reviewed for reclassification.
Benefits:
The college offers a wide-array of benefits to its employees. Here are some primary offerings:
- Health/Prescription (employee premium is paid by Goshen College)
- Dental
- Vision
- Flexible Spending Account
- Life/Long-Term Disability (at no cost to employee)
- Employee Assistance Program (at no cost to employee)
- Retirement (403(b))
- Tuition discount
- 14 paid holidays
- Vacation/Sick leave
- Lunch discount program
How to Apply
Application materials may be attached to the Administrative & Teaching Faculty Application or sent electronically to hr@goshen.edu.
Goshen College will not be sponsoring candidates for this position.
Required:
- Complete the online Administrative & Teaching Faculty Application
- Letter of application
- Curriculum Vitae
- List of three professional references with contact information
- Graduate and undergraduate transcripts (official transcripts), to the attention of Human Resources.
Review of applications will begin immediately and continue until the position is filled.
E-Verify Statement of Participation
Goshen College participates in E-Verify. If you are hired, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Diversity, Equity, and Inclusion Statement
Goshen College is an equal opportunity employer, committed to enhancing diversity across the institution. Goshen College does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, sexual orientation, gender identity or any legally protected status. As a religious institution, Goshen College expressly reserves its rights, its understandings of, and its commitments to the historic Anabaptist identity and the teachings of Mennonite Church USA, and reserves the legal right to hire and employ individuals who support the values of the college. To protect the welfare and provide for the safety of the students, employees, visitors, and resources of Goshen College, background checks are conducted by the Office of Human Resources on all new and re-hired employees.