Marketing and Customer Experience Coordinator

GoRockford is seeking a candidate to provides excellent customer service both in person and over the phone while also supporting the efficiency and effectiveness of the Marketing and Destination Development teams by executing a range of responsibilities. 

ESSENTIAL FUNCTIONS: 

Marketing 

• Assist with website changes and CRM updates, as needed 
• Assist with social media content, including video and photo procurement, editing and suggested trends , as needed 
• Oversee creation of a blog calendar and write blogs, as requested 
• Assist with drafting News Releases, Go Guide and other marketing documents, as requested. 
• Makes copies, sends communication, and composes and types letters, memos and presentations 
• Track visitor inquiries by entering into excel and Simpleview 
• Maintain GoRockford Store website and oversee square accounts 

Receptionist/Front Desk 

• Serve as the primary ‘point-person’ for GoRockford in greeting guests in person and on the phone while sitting at the front desk 
• Process and distribute in-coming and out-going mail and packages (UPS, FedEx etc.) 
• Mail out visitors’ requests for information 
• Keep mailroom and supplies tidy 
• Respond to email requests in the info@gorockford email account. 
• Ensure receptionist area and all common areas are clean, including meeting rooms and kitchen, at beginning and end of day 
• Maintain calendars for meeting rooms in Outlook 
• Prepare for internal and external meetings by stocking meeting rooms with beverages, setting up electronic equipment, and other prep as necessary 
• Clean up meeting rooms after meetings are over, including putting away food and beverages, electronic equipment 
• Maintain kitchen and backroom cleanliness, including loading and unloading dishwasher, organizing supplies and restocking 
• Maintain brochure racks, kiosks and posting board in the reception area by filling and straightening racks, removing dated materials and ordering brochures as necessary 
• Source, stock and sell souvenir items to customers and monitor souvenir inventory 
• Receive requests for donations of gift baskets and bags, send response to requestors, fill donation requests for gift baskets and bags 
• Open and close office, including unlocking doors, making coffee, checking mailbox, etc. 
• Maintain standardization of templates for memos, letters, stationery, etc. 
• Create name tags for new staff, volunteers, interns, volunteers & outside contractors 
• Set up and stock desks for new hires 
• Order office and kitchen supplies, as needed 

Administrative Support 

• Create sponsor and donation confirmation letters 
• Assists with event planning and production, as requested. 

CRITICAL KNOWLEDGE, SKILLS AND ABILITIES: 

• Create a welcoming environment for customers and stakeholders 
• Possess strong customer service, interpersonal, and communication skills 
• Effectively manage multiple tasks and projects with competing deadlines 
• Present information and respond to questions from the public (media, hospitality, business) 
• Be available for evening/weekend meetings and events on occasion 
• Bilingual with competency in written and verbal communication is a plus 
• Willingness to embrace and adhere to GoRockford’s standards and corporate culture 
• Willingness to work well in a fast-paced team environment 
• Dress appropriately for a professional office environment 
• Ability to deal with and solve practical problems 
• Ability to write reports, business correspondence, and procedure manuals 
• Proficient with computer software knowledge a must – Microsoft Office Suite, Outlook. Will teach Simpleview, Square Point of Purchase, etc. 

KEY CONTACTS 

• Co-workers in all departments 
• Guests to office – both in person, online and over the phone 
• Industry stakeholders/partners 
• Outside Contractors 

EDUCATION/EXPERIENCE REQUIREMENTS High school diploma/GED required, prefer associate degree in Liberal Arts or Business plus at least 2 years related experience; or equivalent combination of education and experience. Destination/tourism work experience is a plus. Must have valid driver’s license and reliable transportation. A strong passion for the Rockford Region (Winnebago County) is a plus. A high focus on positive culture building in a teamwork environment is a plus. 

PHYSICAL REQUIREMENTS 

• Office Work - Light Exertion up to 20 lbs. force occasionally and/or up to 10lbs. frequently. 
• During Events - Medium Exertion up to 50 lbs. force occasionally, and/or up to 20 lbs. frequently. 
• Perform repetitive tasks/motions. 
• Ability to see. 
• Hear alarms/telephones/normal speaking voice. 
• Have good manual dexterity. 
• Have good eye-hand-foot coordination. 
• Ability to stand and/or walk for long periods of time. 
• Ability to work outside in extreme weather conditions (during GoRockford led events) 

WELCOMING DIVERSITY 

GoRockford is dedicated to doing our part to ensure the Rockford region is welcoming to all. We are committed to showcasing love, acceptance, equitable inclusion, and respect for our diverse residents, visitors and a culture that helps to make our region vibrant. 

GoRockford is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and other employment decisions shall be made without regard to actual or perceived race, color, religion, gender, pregnancy or related conditions, gender identity or expression, sexual orientation, marital status, national origin, ancestry, citizenship, genetics information, disability, age, veteran or military status, order of protection status, conviction record and/or arrest record to the extent prohibited by applicable law as well as any other type of unlawful discrimination and/or harassment. 

Why Work With Us

GoRockford is committed to creating a welcoming, inclusive, and diverse workplace that reflects the community we serve. We are proud to be an equal opportunity employer.

Salary Range: $18-22 per hour (depending on experience)

Schedule: Full Time 

Benefits: 401k, EAP, PTO/holiday, Paid Parking and Cell Phone Reimbursement

Interested applicants can send their resume and cover letter to Hiring@gorockford.com.