REGIONAL ACCOUNT MANAGER

Summary
Sales position accountable for achieving revenue/gross margin goals and for providing superior customer service to customers within the specified region. Duties include setting short & long-term revenue targets, establishing major account development objectives and providing regular updates on new & pending opportunities. Expected to work closely with production to meet margin targets and customer schedule requirements, and to act as customer advocate/liaison regarding specific needs or issue resolution. Success in this position requires identifying and nurturing key accounts that offer significant on-going business opportunities and have the potential to become A-type clients.
Account manager may also be required to provide local support for national strategic accounts. In those situations, direction should be taken from the applicable strategic account manager. If assigned to a region that does not have a local service account manager, this position must also support the region’s service needs. Maintaining a positive and mutually beneficial relationship with all other account managers is an essential job requirement.
Location
Specified in Job Post
Compensation
Draw with commission
➢ Commission is based on revenue and margin considerations and may be shared for team accounts
Duties and Responsibilities
Revenue & Margin Performance
• Establish specific long-term goals for both financial performance as well as strategic achievement (such as A-type client development). Identify short-terms milestones and action plans necessary to achieve these goals.
• Maintain an understanding of major clients’ needs and contractor selection criteria/drivers.
• Maintain strong major client relationships that are wide and deep within the clients’ organization.
• Respond promptly to requests for proposals.
➢ Thoroughly assess roof characteristics and conditions to accurately determine the cost to complete all proposed options.
➢ Secure production availability that satisfies the clients’ scheduling requirements.
➢ Provide professional proposals that are designed to meet clients’ needs.
➢ Propose unique solutions whenever possible that are offer the client the highest value while maximizing the company’s gross margin dollars.
➢ Follow-up regularly on all opportunities/proposals and drive for closure.
➢ Use customer contact as an opportunity to explore other potential business including contract repair/maintenance.
• Understand market environment and clients’ asset portfolio to identify potential unsolicited job opportunities.
• For opportunities won:
➢ Obtain contract or signed proposal and promptly submit accurate and complete input sheets.
➢ Reconfirm desired job schedule with production – request formal job Gantt chart if desired.
➢ Arrange for manufacturers’ warrantee and any other contractual requirements as applicable.
➢ Attend weekly WIP meetings to track margin performance and progress to plan.
➢ Get approval for and process change orders as required.
➢ Ensure that work was performed correctly, on schedule and to the clients’ complete satisfaction.
• For opportunities lost:
➢ Learn as much as possible about the loss & readdress if appropriate.
➢ Seek other client opportunities and maintain positive client relationship.
• Prepare for and attend regular sales team meetings.
• Forecast monthly, quarterly and annual revenue as required.
Customer Service
• Respond promptly to all client inquiries with complete and accurate information.
• Communicate frequently with clients – report matters of concern or interest immediately.
• Quickly identify and resolve customer issues. Recommend corporate level changes for chronic problems or to improve company’s competitive advantage.
• Develop and implement initiatives for maximizing customer satisfaction before/between jobs, during jobs and after job completion.
• Accurately represent the company’s image, attitude, integrity and professionalism at all times.
Sales/Marketing Strategy
• Develop regional market strategy and sales plan that aligns with corporate plan.
• Provide intelligence on market or competitive environment.
• Work as a supportive team with other account managers and share best practices
• Actively work to grow and refine sales skill through training and development programs.

Experience/Qualifications/Education Preferences
• 3 years of sales experience
• Roofing experience preferred
• Track record of consistently outstanding work performance
• Proficiency in the use of Microsoft Office software
Skills & Attributes
• Highly motivated self-starter driven to achieve results
• Sound business judgement and strategic thinking abilities
• Strong interpersonal skills
• Excellent verbal and written communication skills
• High ethical standards, integrity and professionalism • Well organized and disciplined attention to detail
• Capable of taking ownership for company level objectives & accepting accountability for results
Physical Requirements
Must be able to work in an environment where there may be regular exposure to noise, odors, fumes, temperature fluctuations and other conditions associated with the roofing industries. Lift minimum of 50 lbs, standing for long periods of time. Vision abilities to include: distance, close, color, depth, and peripheral. Also the ability to adjust focus. Regular use of hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Ability to climb and carry and ladder.
If you need any accommodation from the Company to enable you to perform essential job functions, please inform a member of the management team now.
We would like to bring a couple of policies to your attention. The Company prohibits the use of drugs and alcohol while in the workplace or on company property. Also, sexual harassment and harassment based upon race, color, national origin, religion age, gender, sexual preference or disability is prohibited and will not be tolerated.
I have reviewed this job description and am able to perform the essential functions of the job under the described conditions.
_______________________________ _______________________
Signature Date
_______________________________
Print Name