Warehouse Assistant

Storage Warehouse Assistant Position Summary

Reporting to the Storage Warehouse Manager, the Storage Warehouse Assistant role includes both physical inventory handling as well as data entry and tracking via the Companys Facility Management software. The Assistant will be responsible for servicing all storage customers as directed by Manager, assist in receiving incoming product as well as keeping product organized and binned correctly in the warehouse. In addition, this role will be responsible for providing customer service to facility tenants and tracking requests to ensure that all are completed and billed. The Storage Assistant will carry out a variety of tasks as set forth by the Storage Warehouse Manager on a daily/weekly basis.

Responsibilities

Assist in Receiving/Maintaining Warehouse Inventory

• Participate in inventory receiving process, checking in all items upon arrival and making written adjustments to invoices where necessary
• Assist in inventory counts by correctly identifying/tagging bin references on items
• Ensure warehouse remains clean/organized to accommodate customer access
• Move product around for proper storage in correct locations
• Perform sidework functions during downtime as delegated by Manager
• Assist staff in finding product for order fulfillment as needed
• Notify Manager of facility needs with regards to maintenance requests as identified

Service Warehouse Customers

• Collaborate with Storage Manager to ensure all data in customer tracking software is properly updated with correct contact/billing information, current unit location, all service invoices are charged appropriately
• Respond to customer inquiries for service requests including shipping product, taking inventory counts of cellars, pick up or drop off product to customer
• Track service requests in excel and work with Manager to ensure they are fulfilled
• Communicate with customers as directed regarding warehouse updates, unit relocation and other relevant information
• Maintain waiting list, if necessary, of potential new customers in order to keep facilities operating at maximum capacity

Requirements & Skills

• Previous relevant inventory or warehouse experience is preferred
• Wine knowledge a plus
• Customer service skills and communication is essential
• Demonstrate exceptional task coordination skills
• Strong organizational skills and the ability to manage multiple concurrent tasks
• Computer skills: Microsoft excel, Gmail, ability to learn storage management software with proper training
• Manual labor required; Ability to lift packages in excess of 40lbs
• Drivers license required as some off-site work may be necessary