What are the responsibilities and job description for the Administrative Assistant - Order Processing position at Gordon, Inc.?
Benefits:
- Employee Assistance Program (EAP)
- Disability Insurance
- Life Insurance
- Employee Stock Ownership Plan (ESOP)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Position Overview
We’re seeking a highly organized, proactive, and energetic Administrative Assistant to support our order processing team in Bossier City, LA.
This role plays a key part in daily business operations and customer support. Primary responsibilities include:
- Accurately entering and managing customer orders
- Handling incoming customer calls with professionalism and efficiency
- Processing and maintaining essential paperwork and documentation
- Supporting internal teams to ensure smooth workflow and communication
The ideal candidate thrives in a fast-paced environment, communicates clearly, and takes ownership of their work while delivering outstanding service to both internal and external stakeholders.
Education & Experience
- High School Diploma required
- Experience in Manufacturing, Architecture, Construction, or a related field preferred
Knowledge, Skills & Abilities
- Proficient in Microsoft Office Suite
- Strong organizational skills with the ability to prioritize and manage multiple tasks
- Detail-oriented with a high level of accuracy
- Excellent written and verbal communication skills
- Strong presentation and interpersonal skills
Customer-Focused Mindset
- Demonstrates a commitment to exceptional service
- Takes ownership in resolving customer concerns (or ensures proper follow-up)
- Actively listens, asks clarifying questions, and confirms understanding
- Follows up promptly and consistently
- Builds positive connections through professionalism, warmth, and respect
Work Style & Professional Attributes
- Strong sense of accountability and reliability
- Positive attitude and team-oriented mindset
- Able to work independently while also collaborating effectively
- Comfortable working autonomously with guidance on complex matters
- Open to feedback and adaptable to change
- Actively supports and engages in company culture